Joining Moreways Healthcare

If you are receiving support in your own home, staff will agree with you where and how your support sessions will take place. Your privacy, preferences and agreed support plan will be respected.

We will explain how often staff are expected to visit, what support will be provided and how to contact the service if you have a question. These arrangements may be reviewed when your needs, goals or circumstances change.

Your support may include help with everyday living skills, maintaining your home, attending appointments, managing correspondence, building confidence or accessing activities and services in your local community.

Where appropriate and with your agreement, we may also work with other professionals or organisations involved in your care and support.

Keeping you safe

When your support begins, staff will review the information available about your needs and work with you to complete or update relevant risk assessments.

Risk assessments help us understand how to support your safety, wellbeing, choices and independence. They will be reviewed when necessary and you will be involved in the process wherever possible.

Your support plan

We will work with you to develop or review a personalised support plan. It will describe your needs, strengths, preferences, goals and how you would like staff to support you.

Your support plan will be reviewed with you regularly and updated when your needs, preferences or circumstances change.

Meeting the people supporting you

You will be introduced to the staff involved in your support and told who to contact if you have a question, concern or need additional information.

We understand that trust and consistency are important. We will listen to your preferences and, where possible, consider them when arranging your support. If something is not working for you, please speak to a member of staff or the service manager.