Moreways Healthcare
Welcome to your home with Moreways Healthcare. Everything you need to settle in, get support and make the most of living here is gathered in one place, and always built around you. From reporting a repair to looking after your wellbeing, this is your space and our team is only ever a phone call away.
Welcome
Whether you have just moved in or you have been with us for a while, this is your space. Here you will find how to get a repair sorted, how to look after your wellbeing, how to have your say, and how to handle the everyday things like paying your rent.
If you are ever unsure where to start, our team is only a phone call away, and we will always point you in the right direction.
Your rights, your agreement and what you can expect from us as your home and support provider.
Practical support and ideas for your mental, physical, social and financial wellbeing.
Tell us what is working, raise a concern or share a compliment, your feedback shapes our service.
Support to build the skills, confidence and daily routines that help you live life your way.
Resident Hub
The things residents ask us about most, gathered together. Select any card to find out more, get in touch or take the next step.
Something not working in your home? Let us know and we will arrange for it to be put right.
Your go-to guide for living with us, your tenancy, your home and how everything works.
Ideas, tools and support for looking after your mind, body and everyday life.
We want to hear from you, raise a concern, make a complaint or share something that went well.
Pay your rent or service charges quickly and securely, or find the other ways you can pay.
Information and support for the people who matter to you, helping them stay involved.
Your Journey
From your first day to living more independently, here is what living with Moreways looks like, with the right support beside you at every stage.
A warm welcome, a proper introduction to your home and the team, and time to find your feet.
Getting comfortable, meeting the people around you and shaping your support the way you want it.
Support to build the daily routines, skills and confidence that make everyday life easier.
Taking on more for yourself, at your own pace, with us doing things with you rather than for you.
Planning your next steps and future goals, whatever living well means for you.
Your Wellbeing
Feeling well is about more than your health. We are here to support the whole of your life, your mind, your money, your relationships and the things you enjoy.
Emotional support, someone to talk to and links to the right help when you need it.
Support with staying active, eating well and keeping on top of your appointments.
Friendships, activities and getting involved in the community around you.
Help with budgeting, benefits and managing money with confidence.
Learning, training and volunteering opportunities to help you grow.
A safe, secure home where you are treated with dignity and respect, always.
Need Help Now?
If you need help right now, here is how to reach us. In an emergency where there is a risk to life, always call 999 first.
For residents of St Peter’s House and the Outreach Community Flats.
Your Rights
This is your home, and you have the right to be treated well in it. These promises sit behind everything we do as your support provider.
You lead the decisions about your own home, your day and your support.
You will always be treated with warmth, kindness and respect.
Your views matter, and we will listen and act on what you tell us.
A safe, secure home where you feel protected and looked after.
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This is your home first. Our job is to make sure you feel settled, safe and supported, and that your voice leads the way.
— The Moreways Healthcare Approach
Frequently Asked Questions
The questions residents ask us most. If you cannot find what you are looking for, just get in touch and we will help.
You can report a repair through the Report a Repair page, or call the Moreways Infoline on 0333 016 5288. Let us know what the problem is and where it is, and we will arrange for it to be put right as quickly as we can.
You can pay securely online through the Make a Payment page, or speak to your support team about the other ways to pay. If you would like help managing your money or budgeting, we can support you with that too.
We genuinely want to hear from you, whether something has gone wrong or something has gone well. Visit the Complaints and Compliments page, speak to a member of staff, or email info@morewayshealthcare.com. Every complaint is taken seriously and used to improve our service.
Yes. With your agreement, we welcome your family and carers being involved in your support. There is dedicated information for them on the For Families and Carers page, so the people who matter to you can stay informed and involved.
If there is an immediate risk to life or safety, always call 999 first. For urgent support at your home, call your house team or the Moreways Infoline on 0333 016 5288. The Need Help Now section above lists the right number for your home.
We Are Here For You
If you are not sure where to start or you would just like to talk something through, our team is here to help. Get in touch and we will make sure you get to the right place.
Care Platform
residents hub
careers
