Commitment to Quality / Quality Questionnaire
Listening is at the heart of quality. Our Quality Questionnaire gives the people we support, their families and the professionals who work with us a structured way to tell us what is working well — and what could be even better.
What It Is
Each year we invite everyone connected to our services to share their honest views through the Quality Questionnaire. It is completed in the way that works best for each person — with support, in easy-read formats, or independently.
The results are reviewed carefully, shared openly, and used to set our priorities for the year ahead.
What We Ask About
Whether people feel safe, secure and well cared for in their service.
How much control and choice people have over their own lives.
Whether people feel listened to and treated with dignity and respect.
The quality, consistency and kindness of the support teams.
How well people feel informed, involved and able to speak up.
The overall quality of life and experience people have with us.
From Feedback to Action
We collect responses from people we support, families and professionals in accessible ways.
We review the findings honestly, identify themes and celebrate what is working well.
We make changes, set new priorities and share what we’ve done in response.
Have Your Say
If you’d like a copy of our latest questionnaire results, or want to share your experience, our team would love to hear from you.
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