Care and support roles

Care And Support Roles At Moreways Healthcare

Care and support roles at Moreways Healthcare are focused on helping adults live safely, maintain their homes, develop practical skills and work towards greater independence.

Our colleagues support people with a range of needs, including complex mental health needs, autism, learning disabilities, forensic histories and other circumstances requiring structured, person-centred support.

This is not residential care and our services are not hospitals or care homes. The people we support live in their own homes within supported living settings, and our role is to provide the right level of assistance while respecting their rights, choices, privacy and tenancy.

Every role contributes to creating stable, respectful and professionally managed services where people can build confidence, maintain meaningful routines and participate in community life.

This Is Supported Living

Help People Build Safer And More Independent Lives

A care and support role with Moreways Healthcare combines practical assistance, professional responsibility and meaningful human connection. Every shift is an opportunity to help someone maintain stability, develop skills and move closer to their personal goals.

Person-Centred Support

Understand what matters to each person and provide support in a way that reflects their strengths, needs, preferences and agreed outcomes.

Practical Independence

Help people develop confidence with daily routines, appointments, budgeting, cooking, household responsibilities and community participation.

Professional Responsibility

Follow support plans, maintain accurate records, report concerns promptly and contribute to safe, consistent and accountable service delivery.

What Supported Living Means

Supported living is designed to help people live in their own homes with support that is tailored to their assessed needs. The level and type of assistance varies from one person to another.

Some people may require regular prompting, reassurance and practical guidance. Others may need more structured support because of risks, mental health needs, communication needs or previous experiences of institutional care.

The purpose of support is not to take control of someone’s life. It is to help the individual exercise their rights, make informed choices and develop the skills needed to manage as much of daily life as possible.

Colleagues must balance independence with safety. This includes understanding risk assessments, following agreed plans and recognising when a change in circumstances requires escalation or professional review.

Supporting Everyday Life

Building consistent daily routines
Supporting meal planning, shopping and cooking
Helping people maintain their homes
Attending appointments and planned activities
Supporting budgeting and financial awareness
Encouraging social inclusion and community access
Helping people pursue education, interests or employment goals

Supporting Safety And Wellbeing

Following individual support plans and risk assessments
Supporting medication where trained and authorised
Recognising changes in presentation or wellbeing
Reporting safeguarding or safety concerns
Completing accurate notes and incident records
Contributing to clear shift handovers
Working with managers and external professionals

Care And Support Opportunities

Moreways Healthcare recruits for a range of frontline and service-leadership roles. Available positions depend on current vacancies, service needs and the level of responsibility required.

Support Worker

Provides direct person-centred support and helps people work towards greater confidence, stability and independence.

This may be suitable for applicants beginning their career in supported living as well as those with previous experience.

Senior Support Worker

Combines direct support with additional responsibility for shift organisation, handovers, records and guidance to colleagues.

Relevant experience and the ability to model safe and professional practice are normally required.

Team Leader

Supports day-to-day service coordination, staff guidance, communication and implementation of agreed quality standards.

The role requires confidence, sound judgement and the ability to respond appropriately to changing situations.

Deputy Manager

Supports the service manager with staffing, quality monitoring, safeguarding, incident management and professional communication.

Relevant experience and leadership capability are generally required.

Service Manager

Leads the service, maintains operational oversight and supports safe, effective and person-centred delivery.

Responsibilities may include workforce management, governance, audits, safeguarding and professional partnerships.

Bank And Flexible Roles

Some services may recruit colleagues to provide additional cover according to operational requirements.

Availability of bank, temporary or flexible work will be stated within the relevant vacancy information.

Who We Are Looking For

Previous care or support experience can be valuable, but personal values, reliability and willingness to learn are equally important for many frontline roles.

We look for people who can communicate respectfully, remain calm under pressure and follow guidance consistently. Applicants must understand that care and support work involves responsibility, confidentiality and accountability as well as compassion.

Some situations may be challenging. Colleagues need the patience to understand what may be influencing someone’s behaviour, while continuing to follow agreed boundaries and risk-management arrangements.

Compassion

Responding with patience, empathy and understanding while maintaining safe professional boundaries.

Reliability

Attending agreed shifts, completing responsibilities and recognising that people depend on consistent support.

Professionalism

Maintaining confidentiality, accurate records, appropriate conduct and clear accountability.

Teamwork

Sharing relevant information and working constructively with colleagues, managers and professionals.

Working Patterns

Our supported living services operate according to the needs and commissioned arrangements of the people living there. Available roles may therefore include daytime, evening, weekend, bank-holiday or night working.

Shift arrangements will be explained within the vacancy information and discussed during recruitment. Applicants should consider whether they can attend the required working pattern consistently before applying.

Some shifts may be calm and routine. Others may involve responding to changes in wellbeing, behaviour or risk. Colleagues must remain professional, follow escalation procedures and seek management guidance when required.

Working With Moreways Healthcare

Support For Your Career

Alongside the satisfaction of doing meaningful work, eligible colleagues receive a straightforward employment package designed to support learning, stability and professional development.

Pay And Employment

Pay aligned to the role, level of responsibility, experience and working arrangements
Paid annual leave in accordance with the individual contract
Workplace pension arrangements for eligible employees
Written terms and conditions of employment
Clear vacancy information and role expectations
Access to statutory employment rights and protections

Please note: Exact pay, enhancements and contractual benefits vary by vacancy and will be confirmed during recruitment.

Health And Wellbeing

Access to management support and agreed escalation arrangements
Regular supervision and opportunities to discuss wellbeing
Health and safety policies designed to support safer working
Risk assessments and service-specific guidance
Support when returning to work following absence, where appropriate
Reasonable adjustments considered in accordance with applicable requirements

Available wellbeing resources may vary according to employment arrangements and organisational provision.

Learning And Career

Structured induction appropriate to the role
Mandatory and role-specific learning
Practical competency assessments where required
Regular supervision and performance feedback
Refresher learning and continuing development
Opportunities to progress into senior, leadership or management roles

Progression depends on performance, competence, vacancy availability and the requirements of the relevant role.

Culture And Support

Values-led working environment
Clear professional expectations and boundaries
Support from colleagues and service managers
Opportunities to raise concerns and contribute feedback
Recognition of good practice and meaningful contribution
Commitment to equality, dignity and respectful workplaces

Everyone is expected to contribute positively to a safe, respectful and accountable working culture.

Training And Induction

New colleagues receive an induction appropriate to their role and the service in which they will work. The purpose of induction is to explain organisational expectations, introduce relevant policies and help the colleague understand the needs of the people being supported.

Training may include safeguarding adults, mental health, autism, learning disabilities, medicines, health and safety, infection prevention, confidentiality, equality and diversity, incident reporting and professional boundaries.

Course completion alone does not always demonstrate competence. Practical responsibilities may also require observation, supervision or formal competency assessment before the colleague can carry out the task independently.

Beginning Your Role

Introduction to Moreways Healthcare
Service orientation and role expectations
Review of relevant policies and procedures
Introduction to support plans and risk assessments
Shadowing and guidance from experienced colleagues
Competency assessment where required

Developing Your Practice

Regular supervision and performance discussion
Refresher and specialist learning
Opportunities to take additional responsibility
Feedback from managers and colleagues
Learning from incidents and service reviews
Progression where suitable opportunities arise

Safer Recruitment

Moreways Healthcare is committed to safer recruitment because colleagues may work with adults who require support and protection.

Applicants should expect a structured recruitment process. Depending on the role, this may include identity checks, right-to-work verification, employment history, professional references, Disclosure and Barring Service checks and confirmation of relevant qualifications.

Offers may be conditional upon satisfactory completion of all required checks. Applicants must provide complete and accurate information throughout the process.

Apply

Submit an application for a role matching your interests, experience and availability.

Review

We assess your application against the vacancy and essential role requirements.

Interview

Suitable applicants discuss their experience, values and understanding of the role.

Checks

Required pre-employment checks are completed before an agreed start date.

Experience Is Helpful, Values Are Essential

For some roles, previous experience or formal qualifications will be required. For many support-worker vacancies, however, we also consider the applicant’s values, communication, reliability and willingness to learn. The requirements of each vacancy will be stated in the job information.

Equal Opportunities

Moreways Healthcare aims to provide fair access to employment, learning and development. Recruitment decisions are based on role requirements, suitability and the successful completion of necessary checks.

We value a diverse workforce and expect colleagues to promote equality, dignity and respect. Bullying, harassment, victimisation and unlawful discrimination are not acceptable within our organisation.

Applicants who require a reasonable adjustment during recruitment should contact the Recruitment Team so that appropriate arrangements can be considered.

Explore Our Values

Learn more about the principles and behaviours that guide everyday practice across Moreways Healthcare.

Living The Moreways Healthcare Values

Explore Employee Benefits

Read more about our standard employment package, learning opportunities and colleague support.

Benefits Of Working For Moreways Healthcare

Begin Your Career With Us

Find A Care And Support Role

Whether you are beginning your career in supported living or bringing existing experience to a new role, explore our current opportunities and discover where your skills and values could make a difference.

View Current Vacancies
Contact Recruitment

Questions About A Vacancy?

Email recruitment@morewayshealthcare.com and include the vacancy title or reference where available. Pay, working patterns and benefits should be confirmed against the specific advertised role.