We Are Here To Help
Whether you are looking for support, making a professional referral, enquiring on behalf of a family member or contacting us about an existing service, our team will help direct your enquiry appropriately.
Contact us if you are exploring supported living for yourself or someone close to you. We can explain our services, assessment process and the next appropriate steps.
Professionals and commissioners can contact our Referrals Team about service availability, assessments, transition planning, placement suitability and proposed support arrangements.
For questions concerning a current placement, planned visit, appointment or operational matter, please contact the relevant Moreways Healthcare service directly.
We welcome enquiries from individuals, families, advocates, social workers, care coordinators, local authorities, NHS organisations, Integrated Care Boards, mental health professionals, probation services and other partner agencies.
You do not need to have every detail available before contacting us. Our team can help establish the nature of your enquiry, explain what information may be required and direct you to the most appropriate department or service.
Most placements are arranged through health or social care professionals and commissioning organisations. However, individuals and families are also welcome to contact us for information and guidance about our services.
Providing clear information helps us respond efficiently. Where available, please include:
At the initial enquiry stage, please provide only the information required for us to understand and direct your request.
Avoid sending unnecessary medical records, safeguarding documents, legal papers or other sensitive personal information through a general web form or unencrypted email.
Where detailed documents are required, a member of our team can advise you on the appropriate and secure method of sharing them.
Every enquiry is different, but the process will usually follow the stages below.
01
Submit the enquiry form, telephone our central team or email the relevant department with an outline of the assistance you require.
02
We review the information provided, identify the appropriate team and may contact you for clarification or additional details.
03
Where appropriate, we discuss needs, preferences, funding arrangements, service suitability, availability and possible next steps.
04
This may include an assessment, professional meeting, information request, service visit or development of a planned transition.
For formal referrals, our team may request supporting information to understand the person’s needs, risks, strengths, communication preferences, health requirements, current support arrangements and desired outcomes.
We may also ask about funding approval, commissioned support hours, legal or safeguarding arrangements, proposed transition dates and the professionals involved in the person’s care.
Providing information does not automatically confirm that a placement can be offered. Any proposed placement remains subject to assessment, compatibility, service capacity, funding agreement and confirmation that the available service can meet the person’s assessed needs safely and appropriately.
For new placements, assessments, vacancies, transition planning and professional referral discussions:
Email
referrals@morewayshealthcare.com
Central Telephone
0333 016 5288
For general information, website questions or enquiries where you are unsure which team should respond:
Email
enquiries@morewayshealthcare.com
General Information
info@morewayshealthcare.com
This enquiry form is not monitored as an emergency service. Call 999 where there is an immediate danger to life or safety. Contact NHS 111 for urgent medical advice where the situation is not life-threatening. For urgent matters involving an existing placement, contact the relevant Moreways Healthcare service directly.
Complete the form below with as much relevant information as possible. A member of our team will review your message and direct it to the department or service best placed to assist you.
Information submitted through this form will be used to manage and respond to your enquiry. Please avoid including unnecessary medical, safeguarding or other highly sensitive personal information. Where supporting documents are required, our team can provide guidance on an appropriate method of transfer.
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