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Outcome Focussed Services
Support with purpose, progress and measurable outcomes.
Our support is designed around what each person wants and needs to achieve. Rather than viewing support as a fixed package of hours or tasks, we work towards meaningful outcomes that can be understood, reviewed and adapted as circumstances change.
What Outcome Focussed Means
Support should create opportunities for progress.
Every person arrives with a different combination of strengths, needs, aspirations, risks and previous experiences. For that reason, meaningful support cannot be reduced to completing the same activities for everybody.
Our approach begins by understanding what matters to the individual and what a positive change would look like in their circumstances. Outcomes may relate to greater independence, emotional stability, community participation, daily living skills, relationships, health, risk reduction or maintaining an existing level of stability where deterioration would otherwise be likely.
Our Focus
The person comes before the service model.
We consider what support needs to achieve, not simply what support needs to be delivered. Plans are therefore expected to evolve as the person develops skills, experiences setbacks, identifies new ambitions or requires a different level of support.
Outcomes That Matter
Progress looks different for every person.
The outcomes identified within support planning should be meaningful to the individual and proportionate to their circumstances, support needs and risks.
Independence
Doing More Independently
Developing practical skills and confidence around areas such as cooking, shopping, household routines, appointments, budgeting, travel and other aspects of everyday life.
Stability
Maintaining Stability
Supporting consistent routines, engagement, emotional wellbeing and appropriate responses to emerging concerns so that avoidable deterioration or disruption can be reduced.
Participation
A More Connected Life
Increasing meaningful participation in community life, relationships, education, employment, volunteering, interests and other activities chosen by the person.
Choice
Greater Control
Supporting people to understand options, express preferences and participate in decisions about their routines, goals, relationships and support arrangements.
Safety
Safer Risk Management
Helping people recognise risks, understand consequences, develop safer strategies and build confidence without introducing unnecessary restriction.
Confidence
Building Confidence
Recognising progress, developing strengths and creating opportunities for people to build confidence in their own abilities and future possibilities.
How We Work
Four principles behind meaningful outcomes
Outcomes should be specific enough to guide support while remaining flexible enough to respond to a person’s circumstances.
Personal
Outcomes are based on the individual rather than imposed through a standard programme.
Observable
Where possible, progress should be visible through changes in skills, confidence, behaviour or participation.
Realistic
Goals should be challenging enough to encourage progress without creating unrealistic expectations.
Reviewed
Outcomes are reviewed as needs, risks, achievements and priorities change.
From Goal to Progress
How outcomes become part of everyday support
Outcome focussed support is a continuous process rather than a one-off planning exercise.
Understand
We understand the person’s current circumstances, strengths, wishes, support needs and relevant risks.
Agree
Meaningful priorities are agreed with the person and, where appropriate, those involved in their support.
Support
Everyday support provides opportunities to practise skills, make choices, build confidence and work towards agreed goals.
Review
Progress is reviewed so support can continue, reduce, increase or change according to the person’s circumstances.
Good support should make a difference that can be recognised in the person’s everyday life.
Moreways Healthcare
Evidence of Progress
Looking beyond whether support was simply delivered
The quality of support should also be understood through its effect on the person’s life and circumstances.
Observations from everyday support can demonstrate changes in capability, engagement, confidence and consistency.
Formal reviews allow progress, barriers, changing risks and new priorities to be considered together.
The person’s own experience remains central when considering whether support is useful, meaningful and appropriately delivered.
Where relevant, information from families, commissioners and involved professionals contributes to a broader understanding of progress.
Working in Partnership
Clear outcomes support better conversations.
Outcome focussed planning provides a clearer basis for discussions between the person, support teams, families, commissioners and other professionals. It helps everyone understand what support is intended to achieve and whether current arrangements continue to be appropriate.
Where progress is slower than expected, this should prompt reflection rather than assumption. Goals, staffing arrangements, environmental factors, risks and other barriers may all require review.
What professionals can expect
- ✓Clear links between identified needs, support actions and desired outcomes.
- ✓Support plans that can adapt when needs or risks change.
- ✓Evidence of progress and barriers through routine review.
- ✓Appropriate escalation when current arrangements no longer meet the person’s needs.
- ✓Open communication around progress, concerns and changing priorities.
Discuss a Placement
Let’s understand what the right outcomes could look like.
If you are considering a placement, our referrals team can review the person’s circumstances, support requirements and identified outcomes with you.
