Privacy and cookies

This Privacy & Cookies Policy explains how Moreways Healthcare Ltd collects, uses, stores, shares and protects personal information when you use this website, contact us, submit an enquiry, make a referral, subscribe to updates or communicate with us about our supported living, care support and related services.

Moreways Healthcare Ltd is a private limited company registered in England and Wales under company number 07279848. Our registered office is Tower 42, 25 Old Broad Street, London, England, EC2N 1HN. Our website is https://morewayshealthcare.com.

For the purposes of UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, Moreways Healthcare Ltd is the data controller for personal information collected through this website, unless stated otherwise.

If you have any questions about this Privacy & Cookies Policy, your personal information, cookies or your data protection rights, please contact us at legal@morewayshealthcare.com.

Who are Moreways Healthcare?

Moreways Healthcare Ltd provides supported living, care support and related services. This website is used to provide information about our services, receive enquiries, receive referrals, manage communications, and help people contact us.

Moreways Healthcare Ltd is not presented in this policy as part of a wider company group. References to “Moreways Healthcare”, “we”, “us” or “our” mean Moreways Healthcare Ltd.

Our registered office address is:

Moreways Healthcare Ltd
Tower 42, 25 Old Broad Street,
London, England,
EC2N 1HN

Data Protection Officer

Our Data Protection Officer is responsible for helping us manage privacy and data protection matters and for monitoring how we handle personal information.

You can contact our Data Protection Officer about this policy, your personal information or your rights using the details below:

Email: legal@morewayshealthcare.com
Telephone: 03330165288
Write to: Data Protection Officer, Moreways Healthcare Ltd, Tower 42, 25 Old Broad Street, London, England, EC2N 1HN

What information do we collect?

We may collect personal information when you use this website, contact us, complete a form, make an enquiry, submit a referral, request information, subscribe to updates or communicate with us about our services.

The personal information we may collect includes:

your name;
your email address;
your telephone number;
your address or location, where relevant;
details included in contact forms, referral forms or enquiries;
information about a person who may need supported living or care support, where provided;
information about care needs, support needs, health, disability, mental health or safeguarding, where relevant to an enquiry or referral;
communication records between you and Moreways Healthcare;
newsletter preferences, where you choose to subscribe;
technical information about your use of the website, such as IP address, browser type, device information, pages visited and cookie preferences.

Special category information

Because Moreways Healthcare provides supported living and care support services, you may choose to provide information that is more sensitive in nature. This may include information about health, disability, mental health, care needs, support needs, ethnicity, religion or safeguarding concerns.

We will only process special category information where we have a lawful basis to do so and where it is necessary for a clear purpose, such as responding to an enquiry, considering a referral, arranging or delivering support, meeting legal or regulatory duties, safeguarding individuals or protecting vital interests.

Please only provide sensitive information through this website where it is necessary for your enquiry or referral.

How do we collect information?

We may collect personal information through:

contact forms on this website;
referral forms on this website;
emails sent to us;
telephone calls;
newsletter sign-up forms;
social media messages or interactions;
documents, forms or information you choose to send to us;
website cookies and analytics tools.

How do we use your information?

We use personal information fairly, lawfully and transparently. We may use your information to:

respond to enquiries submitted through this website;
communicate with you about our services;
consider and respond to supported living or care support referrals;
assess whether our services may be suitable, where relevant;
provide, manage and improve our services;
send newsletters or updates where you have chosen to receive them;
manage records and internal administration;
protect the safety and wellbeing of people who use or may use our services;
meet safeguarding, legal, regulatory and professional obligations;
protect our website, systems, staff and service users;
understand how visitors use our website and improve its performance.

Our lawful basis for processing information

Data protection law requires us to have a lawful basis for using personal information. Depending on the circumstances, we may rely on one or more of the following lawful bases:

Consent – where you have given us clear permission, for example to receive newsletters or certain communications.
Contract – where processing is necessary to take steps before entering into a contract or to perform a contract with you.
Legal obligation – where we need to comply with a legal or regulatory duty.
Vital interests – where processing is necessary to protect someone’s life or safety.
Legitimate interests – where we have a legitimate reason to use information, provided your rights and interests do not override those reasons.

Where we process special category information, such as health, disability, mental health, care needs or safeguarding information, we will only do so where a valid additional condition applies under data protection law. This may include where processing is necessary for health or social care purposes, safeguarding, substantial public interest, legal claims, vital interests, or where you have given explicit consent.

Contact forms and referrals

When you submit information through a contact form or referral form, we will use the information you provide to review and respond to your enquiry or referral.

If you provide information about another person, such as a person who may need supported living or care support, you should only provide information that is accurate, relevant and appropriate for the purpose of the enquiry or referral.

Newsletter and marketing communications

If you choose to subscribe to newsletters or updates, we may use your contact details to send you information about Moreways Healthcare, our services and related updates.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions in the message or by contacting us at legal@morewayshealthcare.com.

Who do we share information with?

We will only share personal information where it is necessary and lawful to do so. Depending on the circumstances, we may share information with:

our employees, managers and authorised representatives who need the information for their role;
local authorities, commissioners or referral partners;
NHS bodies, healthcare professionals or social care professionals, where relevant;
safeguarding authorities, emergency services or other relevant bodies where there is a safety concern;
regulators, inspectors or public authorities, where required or permitted by law;
IT, website hosting, email, analytics and professional service providers who support our business operations;
legal, insurance, audit or professional advisers;
other organisations where we are legally required or permitted to share information.

We do not sell your personal information.

International transfers

We aim to process and store personal information within the United Kingdom.

Where any service provider or technical system we use involves a transfer of personal information outside the United Kingdom, we will ensure that appropriate safeguards are in place in accordance with applicable data protection law.

How do we protect your information?

We take the security of personal information seriously. We use appropriate technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to employees and authorised persons who need it for legitimate business, care, safeguarding, legal or regulatory purposes.

Where we use third-party service providers, we take reasonable steps to ensure they handle personal information securely and in accordance with data protection requirements.

How long do we keep information?

We will only keep personal information for as long as necessary for the purpose for which it was collected, including to meet legal, regulatory, safeguarding, accounting, reporting or record-keeping requirements.

When personal information is no longer needed, we will delete it securely or anonymise it where appropriate.

Your rights

Under data protection law, you may have the following rights in relation to your personal information:

the right to be informed about how your information is used;
the right to access the personal information we hold about you;
the right to ask us to correct inaccurate or incomplete information;
the right to ask us to delete your information in certain circumstances;
the right to ask us to restrict how we use your information;
the right to object to certain uses of your information;
the right to data portability in certain circumstances;
the right to withdraw consent where we rely on consent to process your information;
rights relating to automated decision-making and profiling, where applicable.

These rights may not apply in every situation. If you make a request, we may need to verify your identity before responding.

How to exercise your rights

To exercise your data protection rights or make a Subject Access Request, please contact us using the details below:

Email: legal@morewayshealthcare.com
Telephone: 03330165288
Write to: Data Protection Officer, Moreways Healthcare Ltd, Tower 42, 25 Old Broad Street, London, England, EC2N 1HN

Cookie policy

This website uses cookies and similar technologies. Cookies are small files placed on your device when you visit a website. They help websites work properly, remember preferences, understand how visitors use the site and improve user experience.

Some cookies are necessary for the website to function. Others, such as analytics cookies, help us understand how people use our website so that we can improve it.

How we use cookies

We may use cookies to:

make the website work correctly;
remember your cookie preferences;
support contact forms and referral forms;
support newsletter sign-up functionality;
understand how visitors use the website;
measure website performance and improve content;
help keep the website secure.

Types of cookies we may use

Strictly necessary cookies
These cookies are required for the website to function and cannot usually be switched off in our systems.

Preference cookies
These cookies may remember choices you make, such as cookie settings or website preferences.

Analytics cookies
We use Google Analytics to understand how visitors use this website, including which pages are visited and how visitors interact with the website. This helps us improve website performance and content.

Forms and communication cookies
Where you use contact forms, referral forms or newsletter forms, cookies may support form functionality, security and user experience.

Managing cookies

When you first visit this website, you may be asked to accept or manage cookies through our cookie banner. You can change your cookie preferences where this option is available.

You can also control cookies through your browser settings. Most browsers allow you to refuse, delete or manage cookies. Please note that disabling some cookies may affect how this website works.

Google Analytics

This website uses Google Analytics to help us understand how visitors use the website and how we can improve it. Google Analytics may collect information such as pages visited, time spent on the website, browser type, device type and general usage patterns.

We use this information in an aggregated way to improve the website and our communications. Analytics cookies should only be used where required consent has been provided through the cookie banner.

External links

This website may contain links to external websites. We aim to include links that are useful and relevant, but we do not control external websites and are not responsible for their content, privacy practices, security or availability.

When you leave our website, you should read the privacy and cookie policies of the website you visit.