Digital Care
residents hub
careers
Job Archives
Care Coordination • Risk Assessment • Supported Living
Care Coordinator And Risk Assessment Officer
Take a central role in coordinating person-centred support, reviewing complex risk and maintaining high-quality care documentation at St John's House, Moreways Healthcare's specialist supported living service in Bishop's Stortford.
About the role
Moreways Healthcare is seeking an experienced and highly organised Care Coordinator and Risk Assessment Officer to join the team at St John's House in Bishop's Stortford.
St John's House is a specialist supported living service for adults who may have significant mental health needs, learning disabilities, autism, complex emotional needs, forensic histories or other support requirements that require structured and carefully coordinated planning.
The post sits between frontline service delivery, quality assurance and professional coordination. You will help ensure that the support delivered within the service reflects current assessed needs, identified risks, agreed outcomes and information received from the wider multidisciplinary network.
You will have particular responsibility for supporting the quality and consistency of support plans, risk assessments, review documentation and associated professional records.
You will also play an important role in ensuring that changes in need or risk are identified early and translated into appropriate action rather than remaining buried within daily notes or informal staff discussions.
Coordinate
Bring together information from residents, staff, commissioners and external professionals so support remains coherent and current.
Assess
Identify and review risks systematically, considering both vulnerabilities and protective factors.
Review
Ensure support arrangements evolve when needs, abilities, behaviours or professional recommendations change.
Assure
Maintain strong documentation standards and help ensure frontline practice reflects what has actually been agreed.
Key responsibilities
- Coordinate person-centred support planning for residents at St John's House.
- Ensure support plans clearly describe current needs, strengths, preferences, outcomes and required staff interventions.
- Develop, review and update risk assessments in response to new information or changing circumstances.
- Ensure risk assessments are specific to the individual rather than relying on generic wording or historic assumptions.
- Identify early warning signs, triggers, vulnerabilities and protective factors relevant to each person's support.
- Coordinate planned reviews and ensure agreed actions are completed within appropriate timescales.
- Prepare professional information for multidisciplinary reviews, commissioner meetings and other formal discussions.
- Attend or contribute to care and support reviews where required.
- Liaise with social workers, care coordinators, mental health professionals and commissioners regarding changes in support needs.
- Ensure significant information received from external professionals is reflected appropriately within service documentation.
- Review daily records, incidents and other operational information for evidence of emerging patterns or changes in risk.
- Escalate significant deterioration, safeguarding concerns or increased risk through the appropriate channels.
- Support managers and frontline staff to understand new or revised risk-management arrangements.
- Help ensure agreed professional restrictions and safeguards are implemented consistently.
- Promote positive risk-taking and least-restrictive practice rather than risk avoidance.
- Contribute to transition planning for new admissions and people progressing to less intensive support.
- Support referral assessments by reviewing information relating to needs, compatibility and risk where required.
- Maintain accurate, confidential and professionally written records.
- Undertake quality checks on support plans, risk assessments and related documentation.
- Identify areas where documentation does not correspond with actual frontline practice and support corrective action.
The coordination cycle
Good care coordination requires information to move continuously between assessment, frontline practice and professional review.
Understand
Gather information about current strengths, needs, risks, preferences and professional expectations.
Plan
Translate assessment into clear support actions, outcomes, risk controls and contingency arrangements.
Monitor
Review daily information, incidents, progress and feedback for evidence that the plan remains effective.
Review
Update documentation and professional arrangements when evidence shows that needs or risk have changed.
Risk assessment is more than completing a form
The Risk Assessment Officer element of this role requires strong analytical thinking and professional curiosity.
A risk assessment should explain what the risk is, when it is more likely to arise, what early warning signs may be present, what protective factors exist and what staff should actually do in response.
You will be expected to distinguish historic information from current risk and to recognise when repeated incidents or apparently minor changes may indicate a developing pattern.
Equally, risk should not be used to justify unnecessary restrictions. Moreways Healthcare expects support to remain proportionate, person-centred and as least restrictive as reasonably possible.
Areas of risk you may coordinate
Forensic and complex mental health coordination
Some residents may have forensic histories or be subject to formal arrangements that require particularly careful coordination.
Depending on the individual, this may include Section 37/41 conditional discharge, Section 117 aftercare, MAPPA involvement, forensic community mental health oversight or other professionally agreed conditions and restrictions.
You will ensure relevant information is clearly reflected within the provider's support and risk documentation and understood by the staff who need to implement it.
Where arrangements originate from external statutory or clinical professionals, you should not amend them independently. Any concern that an arrangement is no longer appropriate should be escalated for professional review.
Care and support planning
High-quality support plans should describe the person rather than simply list tasks for staff.
You will help ensure plans reflect the individual's strengths, communication preferences, mental health, daily routines, community goals, identified support needs and the outcomes they are working towards.
The plan should also be sufficiently practical that a member of staff who knows the person less well can understand what good support looks like.
Where a person becomes more independent, this should be recognised within the plan rather than leaving outdated levels of staff intervention in place indefinitely.
Incident analysis and emerging patterns
Individual incidents should not always be considered in isolation.
Part of the role will involve reviewing incidents, daily records and other information to identify recurring themes, changes in frequency or possible links between events.
A pattern of poor sleep, missed appointments, increased isolation or minor behavioural changes may sometimes be more significant than any single event.
Where patterns are identified, you will support the manager and professional network to determine whether support plans, risk assessments or other arrangements require review.
Working with the St John's House team
This role works closely with the Service Manager and frontline support team at St John's House.
You will help staff understand why particular support and risk-management measures are in place and support them to apply those arrangements consistently.
Where documentation is technically correct but staff practice does not reflect it, the role requires more than simply updating paperwork. You will need to help identify the gap and support the manager to address it through communication, guidance, supervision or training.
Professional liaison
Effective coordination requires strong relationships with the wider professional network.
You will be expected to communicate clearly and professionally, provide accurate information and follow through actions agreed during reviews or professional meetings.
Referrals and transitions
The role may also support the assessment and planning of new referrals to St John's House.
This may include reviewing referral documentation, identifying information gaps, summarising support needs, highlighting risks and considering whether the available service model can meet the person's needs safely.
Where a placement is accepted, you may contribute to transition planning to ensure the staff team has sufficient information and that appropriate documentation is in place before or shortly after admission.
You may also support move-on planning where a resident is ready for a less intensive setting.
What we are looking for
Experience and qualifications
Previous experience within mental health, supported living, forensic services, learning disability, autism, complex needs, social care coordination or another relevant environment would be highly desirable.
Experience writing or reviewing support plans, risk assessments, safeguarding documentation, professional reports or multidisciplinary review information would be particularly relevant.
A relevant Health and Social Care, Mental Health, Psychology, Social Work, Criminology or similar qualification would be advantageous, although substantial relevant experience will also be considered.
Knowledge of the Mental Health Act, Mental Capacity Act, safeguarding, Section 117 aftercare and principles of least-restrictive practice would be beneficial.
Experience or knowledge of Section 37/41 conditional discharge, forensic risk management and MAPPA would be particularly useful when coordinating support for residents with forensic histories.
Why join Moreways Healthcare?
- Take a specialist coordination role within St John's House rather than a generic administrative post.
- Work closely with adults with mental health, learning disability, autism, complex and forensic support needs.
- Develop advanced experience in risk assessment, care planning and multidisciplinary coordination.
- Work alongside social workers, commissioners, mental health professionals and forensic teams.
- Help translate complex professional information into practical frontline support.
- Contribute directly to service quality, safer transitions and better individual outcomes.
- Develop experience relevant to quality, safeguarding, assessment, service management and senior operational roles.
What excellent coordination looks like
Excellent coordination means that there is a clear relationship between what professionals have assessed, what support documents say and what staff actually do.
It means changes are identified before outdated plans become accepted practice. Risks are understood in context. Residents remain involved in decisions about their own support. Professional actions are tracked rather than forgotten after meetings.
Most importantly, good coordination helps the person progress safely because the support around them remains organised, evidence-based and responsive to change.
Safeguarding and safer recruitment
Moreways Healthcare is committed to safeguarding adults who use our services and expects all employees to share that responsibility.
Appointment will be subject to appropriate safer-recruitment checks, which may include an Enhanced DBS check, references, employment history, identity and right-to-work verification and other checks relevant to the role.
Moreways Healthcare is an equal opportunities employer and welcomes applications from candidates with the skills, judgement and professional values required for the position.
If you have strong assessment skills, excellent professional writing, sound judgement and experience coordinating support for adults with complex mental health or related needs, we would welcome your application to join St John's House as Care Coordinator and Risk Assessment Officer.
Care Coordination • Risk Assessment • Supported Living Care Coordinator And Risk Assessment Officer Take a central role in coordinating person-centred support, reviewing complex risk and maintaini...
Senior Healthcare Support Worker – Level 3 Apprenticeship
Build your career while supporting people to live with greater independence, stability and choice.
At Moreways Healthcare, Senior Healthcare Support Workers play an important role in delivering safe, compassionate and person-centred support to adults with a wide range of needs. The role combines practical support, professional judgement, relationship-building and close partnership working with colleagues, families, professionals and commissioners.
This apprenticeship is suited to people who already have some experience in health or social care and are ready to take on greater responsibility while working towards a recognised Level 3 qualification.
What the role involves
As a Senior Healthcare Support Worker at Moreways Healthcare, you may support people living in our supported living homes, outreach services or community-based placements. Depending on the service and the individual, this may include people with mental health needs, learning disabilities, autism, complex emotional needs, forensic histories or people progressing through a step-down pathway towards greater independence.
You will work within agreed support plans, risk management arrangements and organisational procedures, while using your experience and professional judgement to respond appropriately to changing circumstances.
- Support people with daily living, routines, appointments and community activities.
- Promote independence, confidence, choice and meaningful participation.
- Support individuals to work towards agreed personal outcomes and recovery goals.
- Recognise changes in presentation, wellbeing or behaviour and escalate concerns appropriately.
- Contribute to support planning, reviews, risk assessments and accurate record keeping.
- Work constructively with families, social workers, community mental health teams and other professionals.
- Support medication processes where this falls within your role, training and competence.
- Contribute to positive behaviour support and proactive approaches to reducing distress and risk.
- Assist with transitions, placement reviews and moves towards greater independence where appropriate.
- Help maintain a safe, respectful and well-organised living environment.
A senior role within the team
This is more than an entry-level support position. Senior Healthcare Support Workers are expected to demonstrate good practice, communicate effectively and act as positive role models within the staff team.
Depending on experience and the requirements of the service, you may support less experienced colleagues, contribute to handovers, assist with induction and help ensure that agreed standards are consistently maintained across the shift.
You will always work within the boundaries of your competence and in accordance with Moreways Healthcare policies, safeguarding requirements and relevant professional standards.
Who you may support
Our services are designed around the individual rather than a single diagnosis. Depending on your placement, you may work with adults requiring support in areas including:
- Mental health and recovery-focused support
- Learning disabilities
- Autism
- Complex emotional needs
- Dual diagnosis and co-occurring needs
- Forensic and Section 37/41 step-down pathways
- Positive behaviour support
- Community reintegration
- Independent living and tenancy-related skills
- Transitions from hospital, residential settings or more intensive support
Where you could work
Moreways Healthcare provides support across a range of supported living and community settings. You may work within one of our staffed homes, individual flats, outreach placements or other community-based services.
Our approach is centred on providing the right level of support without creating unnecessary dependency. Staff are expected to balance safety and risk management with the person's right to make choices, develop skills and progress towards greater independence.
What you will develop during the apprenticeship
- Person-centred care and support
- Communication and professional relationships
- Safeguarding and duty of care
- Mental health and wellbeing awareness
- Risk management and incident response
- Supporting health needs
- Record keeping and professional documentation
- Team working and multidisciplinary collaboration
- Equality, diversity and inclusion
- Leadership and role-modelling within care teams
- Promoting independence and positive outcomes
Programme duration
The apprenticeship will typically take approximately 18–24 months to complete, depending on prior experience, progress and the training programme agreed with the apprenticeship provider.
Entry requirements
Applicants should normally have previous experience in a health, social care or support environment and be able to demonstrate a commitment to delivering safe, respectful and person-centred support.
English and maths requirements will depend on the apprenticeship standard and individual training provider. Where required, apprentices may need to complete Functional Skills alongside the programme before progressing to the end-point assessment.
Applicants must also be willing to complete all mandatory Moreways Healthcare training and any additional learning required for the service in which they are placed.
Care Certificate and professional standards
Where applicable, apprentices will complete or demonstrate achievement of the Care Certificate standards as part of their induction and development.
All staff are expected to work in accordance with the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers and to uphold Moreways Healthcare's expectations relating to dignity, safeguarding, confidentiality, professional boundaries and respectful practice.
Career progression
Successful completion of the apprenticeship can support progression into more senior operational or clinical-support roles. Depending on your experience, qualifications and career goals, future opportunities may include senior support roles, team leadership, management development or progression towards further professional study.
For some apprentices, this qualification may also provide a useful foundation for progression towards roles such as Assistant Practitioner, Nursing Associate or other regulated health and social care professions, subject to the relevant entry requirements.
Why join Moreways Healthcare?
- Work within specialist supported living and community services.
- Gain practical experience supporting people with complex and varied needs.
- Develop alongside experienced managers and support teams.
- Build skills in person-centred planning, positive risk management and recovery-focused support.
- Contribute directly to helping people achieve greater independence and quality of life.
- Develop towards future senior, leadership and specialist roles within health and social care.
Ready to take the next step?
If you are compassionate, reliable, professionally curious and motivated to develop your career while making a meaningful difference to the people we support, we would welcome your application.
Job Features
Senior Healthcare Support Worker – Level 3 Apprenticeship Build your career while supporting people to live with greater independence, stability and choice. At Moreways Healthcare, Senior Healthcare...
Healthcare Support Worker – Level 2 Apprenticeship
Start your career in health and social care while supporting people to live safely, confidently and as independently as possible.
Healthcare Support Workers are a vital part of our frontline teams at Moreways Healthcare. In this role, you will provide practical, compassionate and person-centred support to adults with a range of needs, while developing the knowledge, skills and professional behaviours required for a long-term career in health and social care.
This Level 2 apprenticeship is particularly suitable for people who are new to care or who have some early experience and want to build a strong professional foundation while working towards a recognised qualification.
What the role involves
At Moreways Healthcare, you may work within supported living homes, outreach services or community-based placements. You will help people with their daily routines, wellbeing, independence and personal goals in accordance with their support plans.
Your responsibilities will vary depending on the person you are supporting and the service in which you are based, but may include:
- Supporting people with daily living tasks and household routines.
- Helping individuals attend appointments, activities and community opportunities.
- Promoting independence, confidence and informed choice.
- Supporting people to maintain routines around eating, drinking and general wellbeing.
- Providing personal care where this forms part of the agreed support package and you are trained and authorised to do so.
- Observing changes in a person's wellbeing, behaviour or presentation and reporting concerns promptly.
- Supporting medication processes where this falls within your role, training and competence.
- Helping maintain safe, respectful and comfortable living environments.
- Completing clear and accurate daily records.
- Working collaboratively with colleagues, families and professionals involved in the person's support.
Who you may support
Moreways Healthcare supports adults with a broad range of needs. Depending on your placement, you may work with people who have:
- Mental health needs
- Learning disabilities
- Autism
- Complex emotional or behavioural needs
- Dual diagnosis and co-occurring needs
- Forensic histories and step-down support needs
- Needs relating to community reintegration
- Support requirements around independent living and tenancy skills
Working as part of the team
You will work as part of a wider support team and will be expected to follow agreed ways of working, support plans, risk management arrangements and organisational procedures.
You will receive supervision and guidance from more experienced colleagues and managers, and you will be expected to ask for help whenever a situation falls outside your competence or training.
Good communication is essential. You will need to share relevant information during handovers, record important changes and work professionally with other people involved in the individual's care and support.
What you will learn
- Person-centred care and support
- Communication and professional relationships
- Safeguarding and duty of care
- Health, safety and infection prevention
- Supporting dignity, privacy and choice
- Equality, diversity and inclusion
- Recognising and reporting changes in wellbeing
- Accurate record keeping
- Supporting independence
- Professional boundaries and confidentiality
- Working effectively within a care team
- Understanding your role, responsibilities and limits of competence
Care Certificate and induction
As part of your induction and development, you will be supported to complete or demonstrate the standards required by the Care Certificate where applicable.
You will also complete Moreways Healthcare's mandatory training programme and any additional service-specific training relevant to the people you support.
Programme duration
The apprenticeship will typically take approximately 15–18 months to complete, depending on your individual progress and the programme agreed with the apprenticeship provider.
Entry requirements
Applicants should have a genuine interest in health and social care, a respectful and compassionate approach and a willingness to learn.
English and maths requirements will depend on the apprenticeship provider and the relevant apprenticeship standard. Where required, apprentices may complete Functional Skills alongside the programme before progressing to the end-point assessment.
Previous care experience can be helpful but is not always essential. More important is your ability to communicate well, work responsibly and treat people with dignity and respect.
Professional standards
All Healthcare Support Workers are expected to work in accordance with Moreways Healthcare policies and procedures, safeguarding requirements and the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England.
You must always work within the limits of your role and competence, follow agreed support plans and report concerns appropriately.
Why start your career with Moreways Healthcare?
- Gain practical experience in specialist supported living and community services.
- Develop your confidence with support from experienced colleagues and managers.
- Work with people who have varied and complex support needs.
- Learn how to promote independence rather than create dependency.
- Develop transferable skills for a long-term career in health and social care.
- Build a foundation for progression into more senior support, specialist or leadership roles.
Next steps
Successful completion of the Level 2 apprenticeship can provide a strong foundation for progression into more experienced support roles and further professional development.
For suitable apprentices, the next stage may include progressing to the Level 3 Senior Healthcare Support Worker apprenticeship or other health and social care qualifications, depending on career goals and entry requirements.
Ready to begin your career in care?
If you are compassionate, reliable, willing to learn and motivated to help people achieve greater independence and quality of life, we would be pleased to hear from you.
Job Features
Healthcare Support Worker – Level 2 Apprenticeship Start your career in health and social care while supporting people to live safely, confidently and as independently as possible. Healthcare Suppor...
Lead Adult Care Worker – Level 3 Apprenticeship
Develop as a frontline leader while helping people achieve greater independence, stability and quality of life.
Lead Adult Care Workers at Moreways Healthcare combine high-quality person-centred support with greater responsibility for guiding colleagues, maintaining standards and helping ensure that support is delivered consistently and safely.
This Level 3 apprenticeship is suited to experienced support workers who are ready to take the next step in their career and develop their leadership, judgement and professional accountability within specialist supported living and community services.
What the role involves
As a Lead Adult Care Worker, you will support adults with a wide range of needs while also contributing to the day-to-day leadership of the service. You will be expected to use sound judgement, communicate effectively and help colleagues work in accordance with agreed support plans, risk management arrangements and organisational procedures.
Your role may include:
- Providing high-quality, person-centred support to individuals in supported living and community settings.
- Promoting independence, dignity, choice and control in everyday life.
- Supporting individuals to work towards agreed outcomes, recovery goals and greater independence.
- Guiding and supporting less experienced colleagues during shifts.
- Contributing to handovers, shift coordination and continuity of support.
- Helping ensure that agreed support plans and risk management measures are followed.
- Recognising changes in a person's presentation, wellbeing or behaviour and taking appropriate action.
- Escalating safeguarding, health, behavioural or operational concerns promptly.
- Supporting accurate record keeping, incident reporting and professional documentation.
- Working closely with managers, families, social workers, community mental health teams and other professionals.
Frontline leadership
This role carries greater responsibility than a standard support worker position. You may be expected to provide guidance to colleagues, model good practice and help maintain a calm, organised and professional approach during the shift.
Depending on the service, you may contribute to allocating tasks, supporting less experienced staff, reinforcing professional standards and ensuring that important information is communicated clearly between shifts.
You will not be expected to work beyond your competence or authority, but you will be expected to recognise when action is needed and to escalate appropriately.
Who you may support
Moreways Healthcare supports adults with varied and sometimes complex needs. Depending on your placement, you may work with people who require support relating to:
- Mental health and recovery
- Learning disabilities
- Autism
- Complex emotional needs
- Dual diagnosis and co-occurring needs
- Forensic histories and Section 37/41 pathways
- Positive behaviour support
- Community reintegration
- Independent living and tenancy skills
- Transitions from hospital or more intensive services
Where you could work
You may work within one of our supported living homes, outreach services, individual flats or other community-based placements.
Our services are designed to support people in ordinary living environments rather than institutional settings. Staff are expected to balance safety and risk management with the person's rights, choices and aspirations.
What you will develop
- Frontline leadership and role-modelling
- Person-centred support planning
- Risk management and professional judgement
- Safeguarding and duty of care
- Positive behaviour support
- Supporting mental health and emotional wellbeing
- Communication with professionals and families
- Professional documentation and record keeping
- Equality, diversity and inclusion
- Conflict management and responding to challenging situations
- Supporting colleagues and contributing to team development
- Promoting independence and positive outcomes
Typical progression routes
This apprenticeship can support progression into a range of more senior roles across health and social care. Depending on experience and organisational opportunities, future roles may include:
- Senior Support Worker
- Lead Support Worker
- Shift Leader
- Team Leader
- Senior Outreach Worker
- Community Support Lead
- Deputy Manager
- Service Coordinator
Programme duration
The apprenticeship will typically take approximately 18 months to complete, depending on prior experience, progress and the programme agreed with the apprenticeship provider.
Entry requirements
Applicants should normally have previous experience in adult social care, healthcare or support work and be able to demonstrate a good understanding of person-centred practice, safeguarding and professional responsibility.
English and maths requirements will depend on the apprenticeship provider and applicable apprenticeship standard. Where required, apprentices may need to complete Functional Skills alongside the programme before progressing to the end-point assessment.
Applicants should also be able to demonstrate good communication skills, reliability, professional judgement and the ability to support colleagues constructively.
Professional standards
Lead Adult Care Workers are expected to work in accordance with Moreways Healthcare policies, safeguarding requirements, agreed support plans and the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England.
You will be expected to model respectful practice, maintain professional boundaries and help ensure that dignity, confidentiality, safety and individual choice remain central to the support provided.
Why develop your career with Moreways Healthcare?
- Develop frontline leadership experience in specialist supported living services.
- Work with people who have varied and complex support needs.
- Build confidence in decision-making, coordination and professional judgement.
- Learn from experienced managers and senior colleagues.
- Develop expertise in recovery-focused support, positive risk management and independence.
- Prepare for future senior, supervisory and management roles.
Next steps
Successful completion of the Level 3 Lead Adult Care Worker apprenticeship can provide a strong platform for progression into team leadership, supervisory or management roles.
Further development may include higher-level apprenticeships, management qualifications or other specialist health and social care programmes, depending on your career goals and entry requirements.
Ready to take the next step in your care career?
If you are experienced, dependable, compassionate and ready to take greater responsibility for supporting both individuals and colleagues, we would welcome your application.
Lead Adult Care Worker – Level 3 Apprenticeship Develop as a frontline leader while helping people achieve greater independence, stability and quality of life. Lead Adult Care Workers at Moreways He...
Care Worker (Adult) – Level 2 Standard
Begin a rewarding career supporting adults to live with greater independence, confidence and choice.
Adult Care Workers are an essential part of the frontline team at Moreways Healthcare. They provide practical, compassionate and person-centred support to adults with a range of needs, helping people remain safe, build skills, participate in their communities and work towards outcomes that matter to them.
This Level 2 apprenticeship is designed for people beginning or developing their career in adult social care. You will gain practical experience while learning the professional knowledge, skills and behaviours required to provide high-quality support.
What the role involves
At Moreways Healthcare, Adult Care Workers may work within supported living homes, outreach services, individual flats or other community-based placements. Your role will be shaped around the needs, strengths and goals of the person you support.
Depending on the service and individual support plan, your responsibilities may include:
- Supporting people with everyday routines and practical living skills.
- Helping individuals attend appointments, activities and community opportunities.
- Supporting people to develop confidence, independence and decision-making skills.
- Encouraging healthy routines around meals, hydration, sleep and general wellbeing.
- Providing personal care where this forms part of the agreed support package and you are appropriately trained.
- Supporting medication processes where this falls within your role, competence and training.
- Recognising changes in wellbeing, behaviour or presentation and reporting concerns promptly.
- Supporting people to maintain their home, tenancy and personal environment.
- Completing accurate daily notes and other required records.
- Working respectfully with colleagues, families and professionals involved in the person's support.
Person-centred support
At Moreways Healthcare, support is built around the individual. Your role is not simply to complete tasks for someone, but to help them develop the skills, confidence and opportunities to do as much as possible for themselves.
You will be expected to respect each person's choices, dignity, privacy, culture and preferred way of living while following agreed support plans and risk management arrangements.
Who you may support
Moreways Healthcare supports adults with a wide range of needs. Depending on your placement, you may work with people who require support relating to:
- Mental health needs
- Learning disabilities
- Autism
- Complex emotional needs
- Dual diagnosis and co-occurring needs
- Forensic or step-down pathways
- Positive behaviour support
- Community reintegration
- Independent living and tenancy skills
- Transitions from hospital, residential care or more intensive services
Working as part of a team
You will work as part of a wider support team and will receive supervision and guidance from more experienced colleagues and managers.
Good communication is essential. You will need to contribute to handovers, report concerns appropriately and maintain clear records so that support remains consistent and safe.
You will always be expected to work within the limits of your role, training and competence and to seek guidance when you are unsure.
What you will develop
- Person-centred care and support
- Communication and professional relationships
- Safeguarding and duty of care
- Health and safety
- Promoting dignity, privacy and choice
- Equality, diversity and inclusion
- Supporting independence
- Professional boundaries and confidentiality
- Recognising and reporting changes in wellbeing
- Accurate record keeping
- Team working
- Understanding risk and agreed ways of working
Career opportunities
The knowledge and experience gained through this apprenticeship can support progression into a range of roles across health and social care, including:
- Support Worker
- Care Worker
- Key Worker
- Community Support Worker
- Outreach Support Worker
- Mental Health Support Worker
- Learning Disability Support Worker
- Recovery Worker
- Independent Living Support Worker
- Senior Support Worker, following further experience and development
Programme duration
The apprenticeship will typically take approximately 15–18 months to complete, depending on individual progress and the programme agreed with the apprenticeship provider.
Entry requirements
Applicants should have a genuine interest in adult social care and demonstrate the values required to support people respectfully, safely and compassionately.
English and maths requirements will depend on the apprenticeship provider and applicable apprenticeship standard. Where required, apprentices may complete Functional Skills alongside the programme before progressing to the end-point assessment.
Previous experience in care can be helpful but is not always essential. Reliability, communication, willingness to learn and respect for the people we support are particularly important.
Care Certificate and professional standards
Where applicable, you will be supported to complete or demonstrate the Care Certificate standards as part of your induction and professional development.
You will also complete Moreways Healthcare's mandatory training and any additional service-specific learning required for your placement.
All staff are expected to follow Moreways Healthcare policies and procedures, safeguarding requirements and the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England.
Why start your care career with Moreways Healthcare?
- Gain practical experience within specialist supported living and community services.
- Work with adults who have varied and sometimes complex support needs.
- Learn from experienced colleagues and managers.
- Develop skills in person-centred support, independence and positive risk management.
- Build a strong foundation for a long-term career in health and social care.
- Access opportunities for progression into more senior and specialist roles.
Next steps
Successful completion of this apprenticeship can provide a strong foundation for progression into more experienced support roles and further qualifications within adult social care.
For suitable apprentices, future progression may include a Level 3 Lead Adult Care Worker or Senior Healthcare Support Worker apprenticeship, subject to experience, role requirements and entry criteria.
Ready to begin your career in adult social care?
If you are compassionate, dependable, willing to learn and motivated to help people live more independently and achieve meaningful outcomes, we would welcome your application.
Job Features
Care Worker (Adult) – Level 2 Standard Begin a rewarding career supporting adults to live with greater independence, confidence and choice. Adult Care Workers are an essential part of the frontline ...
Engagement Worker
Forensic Mental Health Recovery Worker
Support people with complex forensic and mental health needs to move forward safely, rebuild independence and establish meaningful lives in the community.
Moreways Healthcare is looking for experienced, thoughtful and resilient Recovery Workers to join our specialist supported living and community services for adults with complex mental health needs, forensic histories and higher levels of risk.
This role is suited to people who can combine compassion with professional curiosity, clear boundaries and sound judgement. You will work alongside individuals who may be progressing from hospital, secure services, Approved Premises or other structured environments into community-based support.
Our aim is not simply to provide accommodation. We support people to develop stability, strengthen protective factors, reduce identified risks, improve daily living skills and make sustainable progress towards greater independence.
About the role
As a Forensic Mental Health Recovery Worker, you will be part of a multidisciplinary support system around each person. You will work closely with colleagues, managers and external professionals to deliver structured, person-centred support in accordance with agreed care plans, risk assessments, licence or discharge conditions and wider professional recommendations.
People using our services may have experienced long periods in hospital, secure environments or the criminal justice system. Some may have diagnoses such as schizophrenia, personality disorder, autism, learning disability or co-occurring substance misuse needs. Others may be subject to Ministry of Justice restrictions, Section 37/41 conditions, MAPPA arrangements or probation oversight.
Your role will be to help translate complex professional plans into practical day-to-day support that promotes stability, responsibility, recovery and safer community living.
What you will be doing
- Build professional, respectful and consistent working relationships with the people you support.
- Help individuals identify and work towards meaningful recovery, resettlement and independence goals.
- Support people to understand and follow agreed risk management arrangements, restrictions and professional recommendations.
- Contribute to structured support planning and regular reviews.
- Support daily living skills, budgeting, appointments, shopping, tenancy responsibilities and community participation.
- Promote positive routines around sleep, nutrition, wellbeing, appointments and medication.
- Recognise signs of relapse, distress, disengagement or increased risk and escalate concerns promptly.
- Support individuals to develop strategies for managing triggers, stress, impulsivity or emotional dysregulation.
- Encourage engagement with clinical teams, probation, social care professionals, substance misuse services and other relevant agencies.
- Record support interventions, incidents, observations and outcomes accurately and professionally.
- Contribute to shift handovers and ensure relevant risk information is communicated appropriately.
- Support individuals to build healthy social networks and reduce isolation.
- Encourage safer decision-making and accountability while maintaining a non-judgemental approach.
- Support gradual community reintegration in accordance with agreed plans.
Forensic and risk-focused practice
This role requires a strong understanding of the relationship between recovery, risk and public protection. You will be expected to work confidently within structured risk management arrangements while maintaining a strengths-based and person-centred approach.
You may support individuals whose care plans include specific requirements around contact, substances, community access, relationships, finances, appointments, medication adherence or reporting arrangements. You must be able to follow these plans consistently and understand why apparently small changes in presentation or behaviour may be clinically or operationally significant.
You will not be expected to make decisions outside your authority, but you will be expected to recognise when something has changed, document it accurately and escalate it without delay.
Recovery and community reintegration
Forensic recovery is about more than reducing risk. It is also about helping people build lives that are meaningful, structured and sustainable.
You may support individuals to develop skills and confidence in areas such as:
- Managing a tenancy and maintaining a home
- Budgeting and everyday money management
- Using public transport safely
- Attending education, volunteering or employment-related opportunities
- Building appropriate social relationships
- Developing healthier daily routines
- Managing appointments and professional commitments
- Recognising triggers and relapse indicators
- Reducing substance-related risk
- Developing coping strategies and emotional regulation skills
- Preparing for future reductions in support where appropriate
Working with professionals
Strong partnership working is central to this role. Depending on the individual, you may communicate with:
- Community Mental Health Teams
- Forensic community teams
- Psychiatrists and psychologists
- Social workers
- Care coordinators
- Probation practitioners
- MAPPA partners
- Substance misuse services
- GPs and other healthcare professionals
- Local authority commissioners
- Families and carers where appropriate
You will be expected to share relevant information appropriately, maintain professional boundaries and contribute to coordinated risk management and recovery planning.
What we are looking for
- Previous experience in mental health, forensic services, supported living, criminal justice, homelessness or another complex-needs environment.
- A calm, respectful and non-judgemental approach.
- Confidence working with people who may present with complex or challenging behaviour.
- Good understanding of safeguarding, professional boundaries and confidentiality.
- Ability to follow detailed support plans and risk management strategies.
- Strong written communication and record-keeping skills.
- Ability to recognise and escalate concerns appropriately.
- Ability to work independently while remaining accountable to the wider team.
- Good emotional resilience and ability to remain professional under pressure.
- A genuine commitment to rehabilitation, recovery and community inclusion.
Desirable knowledge and experience
- Experience of Section 37/41 or conditional discharge pathways.
- Understanding of MAPPA and multi-agency risk management.
- Experience supporting people leaving hospital, secure care or prison.
- Knowledge of relapse prevention and recovery planning.
- Experience working with personality disorder or complex emotional needs.
- Knowledge of positive behaviour support.
- Experience supporting people with co-occurring substance misuse needs.
- Level 2 or Level 3 qualification in Health and Social Care, Mental Health, Community Justice or a related field.
Professional responsibilities
You will be expected to work in accordance with Moreways Healthcare policies, safeguarding procedures, agreed support plans and relevant legal and professional requirements.
You must maintain accurate records, report incidents appropriately, protect confidential information and work within the limits of your role and competence.
Where required, you will complete service-specific training relating to mental health, forensic risk, safeguarding, medication, positive behaviour support, conflict management and other relevant areas.
Why work with Moreways Healthcare?
- Work within specialist supported living and forensic step-down services.
- Gain experience supporting people with complex mental health and risk profiles.
- Work closely with multidisciplinary professionals and commissioners.
- Develop expertise in recovery-focused support and positive risk management.
- Help people move from highly structured environments towards greater independence.
- Build a strong foundation for progression into senior, specialist or management roles.
What success looks like
Success in this role is not measured simply by completing tasks. It is reflected in safer decision-making, improved engagement, stronger daily routines, reduced risk, better use of community resources and meaningful progress towards greater independence.
For some people, progress may be gradual. Consistency, patience and professional curiosity are therefore essential.
Career development
This role can provide valuable experience for progression into positions such as Senior Recovery Worker, Lead Support Worker, Team Leader, Service Coordinator, Deputy Manager or other specialist mental health and forensic support roles.
Depending on your qualifications and career goals, it may also provide useful experience for further study in nursing, psychology, social work, occupational therapy or other health and social care professions.
Ready to make a meaningful difference?
If you are resilient, compassionate, professionally curious and able to combine strong boundaries with genuine belief in people's capacity for change, we would welcome your application.
Recovery
Supporting people to develop stability, confidence, coping strategies and meaningful goals.
Risk Management
Working consistently with agreed risk plans, professional recommendations and escalation procedures.
Community Reintegration
Helping people build the practical skills, routines and relationships needed for safer independent living.
Job Features
Forensic Mental Health Recovery Worker Support people with complex forensic and mental health needs to move forward safely, rebuild independence and establish meaningful lives in the community. Morewa...
Specialist Supported Living
Night Engagement Worker
Provide active, calm and person-centred waking-night support to adults living within Moreways Healthcare's specialist supported living services, helping people remain safe, settled and as independent as possible throughout the night.
22:00–08:00
About the role
Moreways Healthcare provides specialist supported living and community support to adults with a range of needs, including mental health needs, learning disabilities, autism, complex emotional needs and dual diagnosis.
We also support individuals progressing through forensic and step-down pathways, including people moving from hospital or more restrictive environments into community-based living. Some individuals may be subject to arrangements such as Section 37/41 conditional discharge, Section 117 aftercare, MAPPA involvement or other professionally agreed risk-management requirements.
As a Night Engagement Worker, you will provide waking-night support across Moreways Healthcare services. Your role is to maintain a safe and settled environment, remain available when residents need support, identify changes in wellbeing or presentation, complete accurate records and provide clear handovers to the incoming day team.
This is an active waking-night position. You are expected to remain awake, attentive and professionally accountable throughout the shift.
Safety & Stability
Follow agreed support plans and risk-management arrangements while helping maintain a calm and predictable overnight environment.
Meaningful Engagement
Provide respectful reassurance and practical support when somebody is awake, anxious, distressed or requires assistance.
Continuity
Record significant events accurately and ensure relevant information is clearly handed over to the next shift.
Key responsibilities
- Provide active waking-night support from 22:00 to 08:00.
- Follow individual support plans, risk assessments and agreed night-time arrangements.
- Maintain a calm, respectful and safe environment throughout the service.
- Respond appropriately to residents who are anxious, distressed, unsettled or unable to sleep.
- Observe changes in mood, behaviour, sleep pattern, mental state or physical wellbeing.
- Recognise early indicators of deterioration or increased risk and escalate concerns promptly.
- Undertake agreed checks and observations where these form part of the individual's support plan.
- Support medication processes where authorised and within your training and competency.
- Support agreed daily living tasks where these arise during the night.
- Respond appropriately to incidents, safeguarding concerns and emergencies.
- Complete accurate daily notes, incident records and other required documentation.
- Provide clear, concise and relevant handovers to the incoming day team.
- Maintain appropriate professional boundaries and confidentiality.
- Contribute to the cleanliness, security and general safety of the service.
Who you may support
Our services are designed around the individual rather than a single diagnosis. Depending on your placement, you may support people with:
Night-time risk awareness
Night-time support requires good observation and sound professional judgement. Changes in sleep, mood, behaviour, engagement or routine can sometimes be early indicators that a person is becoming less settled or that their mental health is deteriorating.
Depending on the individual, risk-management arrangements may relate to relapse in mental health, substance misuse, vulnerability, exploitation, self-neglect, missing-person concerns, behavioural escalation, offending-related risks or compliance with specific community arrangements.
Some individuals supported by Moreways Healthcare may be progressing through forensic pathways and may be subject to Section 37/41 conditional discharge, Section 117 aftercare, MAPPA oversight or other agreed restrictions.
You will not be expected to make clinical or legal decisions outside your role. You will be expected to understand the support plan, recognise relevant changes, document them accurately and escalate concerns to the appropriate manager or professional.
Supporting independence
Moreways Healthcare's approach is based on enabling people to live ordinary lives in the community with the least restrictive support that can safely meet their needs.
Night-time support should therefore avoid creating unnecessary dependency. Where appropriate, you will encourage residents to use their own coping strategies, maintain established routines and make choices for themselves while remaining available when support is genuinely required.
The aim is to balance safety with autonomy, recognising that positive risk-taking and increasing independence are important parts of recovery and progression.
Communication and record keeping
Waking-night staff provide important continuity between one day and the next. Accurate records and high-quality handovers are therefore a key part of the role.
You may need to communicate relevant information to colleagues, on-call managers and, where appropriate, social workers, care coordinators, community mental health teams, forensic teams or other professionals involved in an individual's support.
Records should be objective, factual, timely and sufficiently detailed to explain significant changes or events without judgemental or inappropriate language.
What we are looking for
Experience and training
Previous experience within supported living, mental health, learning disability, autism, forensic services, outreach or another complex-needs environment is desirable.
We may also consider applicants with relevant transferable experience who demonstrate maturity, reliability, strong communication and the right values for specialist support work.
You will be required to complete Moreways Healthcare's mandatory induction and training programme, together with any service-specific training relevant to the people you support.
Why join Moreways Healthcare?
- Work within specialist supported living and community services.
- Support adults with mental health, learning disability, autism, complex and forensic needs.
- Develop practical experience in recovery-focused support and positive risk management.
- Gain experience working alongside social care, mental health and forensic professionals.
- Develop your understanding of complex support planning, risk management and professional documentation.
- Build experience that can support progression into Recovery Worker, Senior Support Worker, Lead Support Worker and service leadership roles.
What good night support looks like
A successful night is not simply one in which nothing happens. It is one in which residents feel safe, their choices and routines are respected, emerging concerns are recognised early and proportionate action is taken when required.
Good night support also means that the day team arrives with a clear understanding of anything significant that occurred overnight, allowing consistent support to continue without unnecessary disruption.
If you are observant, compassionate, professionally responsible and committed to helping people achieve greater stability and independence, we would welcome your application to join Moreways Healthcare.
Job Features
Specialist Supported Living Night Engagement Worker Provide active, calm and person-centred waking-night support to adults living within Moreways Healthcare’s specialist supported living service...
Night Recovery Worker
Recovery-Focused Supported Living
Night Recovery Worker
Support adults with complex mental health and associated needs through the night, combining recovery-focused engagement, strong risk awareness and consistent waking-night support within Moreways Healthcare's supported living services.
22:00–08:00
About the role
Moreways Healthcare supports adults with mental health needs, learning disabilities, autism, complex emotional needs and other conditions that may require structured or intensive support. We also provide supported living for individuals progressing through forensic and step-down pathways towards greater independence in the community.
As a Night Recovery Worker, your role goes beyond maintaining overnight safety. You will help people preserve the progress they are making towards recovery, develop healthier routines, manage periods of distress and remain engaged with the plans that support their longer-term independence.
Some individuals may have experienced repeated hospital admissions, periods in secure environments, substance misuse, behavioural escalation or previous offending. Others may be subject to Section 37/41 conditional discharge, Section 117 aftercare, MAPPA arrangements or other professionally agreed risk-management measures.
You will work within individual support plans and risk assessments, using a calm, consistent and least-restrictive approach while recognising when changes in presentation require escalation.
Recovery
Help individuals maintain routines, use coping strategies and continue working towards recovery and independence even when difficulties arise overnight.
Risk Awareness
Recognise meaningful changes in mental state, behaviour or wellbeing and follow agreed escalation and risk-management arrangements.
Consistency
Provide predictable, respectful support and ensure significant overnight information is accurately communicated to the wider team.
Key responsibilities
- Provide active waking-night support in accordance with the established 22:00–08:00 night shift.
- Deliver person-centred and recovery-focused support in accordance with individual plans and agreed outcomes.
- Support residents to develop or maintain healthier night-time and sleep routines where this forms part of their plan.
- Respond calmly and appropriately when an individual is anxious, distressed, unsettled or experiencing deterioration in their mental health.
- Recognise potential relapse indicators and other meaningful changes in presentation.
- Follow individual risk assessments, relapse-prevention arrangements and crisis or contingency plans.
- Support individuals to use agreed coping strategies rather than creating unnecessary dependency.
- Complete agreed observations or welfare checks where these form part of the individual's assessed needs.
- Support medication processes where authorised, trained and assessed as competent.
- Respond appropriately to safeguarding concerns, incidents, emergencies or unexpected events.
- Maintain accurate, factual and contemporaneous support records.
- Provide detailed and relevant handovers to incoming staff.
- Maintain the safety and security of the supported living environment while respecting residents' privacy and tenancy rights.
- Liaise with the on-call manager or other professionals where escalation is required.
Recovery does not stop overnight
Recovery-focused support is not confined to daytime appointments or formal reviews. The way someone manages difficult periods at night can have a significant effect on their confidence, stability and ability to manage the following day.
A Night Recovery Worker should therefore understand the person's wider goals rather than viewing the shift as a series of checks. Where appropriate, you will encourage individuals to make use of their own strategies, recognise triggers, regulate emotions and maintain routines that support their wellbeing.
Recognise
Notice changes in mood, sleep, engagement, behaviour or presentation.
Engage
Use calm, respectful communication and agreed recovery strategies.
Respond
Take proportionate action in accordance with the support and risk plan.
Communicate
Record and hand over relevant information so support remains consistent.
Forensic and complex risk management
Some people supported by Moreways Healthcare have forensic histories or are progressing from secure or inpatient settings into community living. Their support may include specific requirements relating to community access, relationships, substances, medication, contact, appointments or other identified risks.
Overnight staff play an important role in maintaining these arrangements consistently. You may need to consider risks associated with deterioration in mental health, substance misuse, vulnerability, exploitation, self-neglect, missing-person concerns, behavioural escalation or offending-related factors.
The role is not to make clinical or legal decisions outside your remit. It is to understand the agreed plan, recognise significant information, respond within your competence and escalate concerns appropriately.
Who you may support
Supporting community reintegration
Moreways Healthcare's supported living model is intended to help people build sustainable lives in the community rather than remain indefinitely dependent on high levels of support.
Even during a night shift, your work contributes to this progression. Stable routines, improved self-management, appropriate use of support and successful management of periods of distress can all strengthen a person's ability to move towards greater independence.
Staff should therefore balance appropriate safeguards with autonomy, choice and positive risk-taking, avoiding unnecessarily restrictive practice.
Working with the wider professional network
Depending on the person you support, Moreways Healthcare may work alongside social workers, care coordinators, community mental health teams, forensic community teams, psychiatrists, psychologists, commissioners, probation practitioners and other agencies.
Night staff may identify information that becomes important to those professionals. Accurate documentation, appropriate escalation and effective handover are therefore central responsibilities of the role.
What we are looking for
Experience and knowledge
Previous experience supporting adults with mental health needs, forensic histories, learning disabilities, autism, complex needs or substance misuse is desirable. Experience within supported living, community mental health, forensic services or another recovery-focused environment would be particularly relevant.
We are interested not only in how long you have worked in care, but in how you think and practise. You should be able to demonstrate professional boundaries, sound judgement, good communication and a genuine belief that people can progress towards greater independence.
You will be expected to complete Moreways Healthcare's mandatory induction and training programme together with any additional training required for the service and individuals you support.
Why join Moreways Healthcare?
- Work within specialist supported living rather than an institutional care environment.
- Develop experience supporting adults with complex mental health and forensic needs.
- Build practical expertise in recovery-focused practice, relapse prevention and positive risk management.
- Gain experience of step-down support and community reintegration.
- Work within services that collaborate with social care, mental health and forensic professionals.
- Develop towards roles such as Senior Recovery Worker, Senior Support Worker, Lead Support Worker or service leadership positions.
What good night recovery support looks like
Good night support combines safety with purpose. It means recognising deterioration early, responding proportionately, helping people use their own recovery strategies and avoiding unnecessary restrictions.
It also means ensuring that anything significant that happens overnight is understood by the wider team so that support remains coordinated, consistent and focused on the person's longer-term outcomes.
If you are observant, resilient, compassionate and confident working with complex mental health needs while promoting independence, we would welcome your application to join Moreways Healthcare as a Night Recovery Worker.
Job Features
Recovery-Focused Supported Living Night Recovery Worker Support adults with complex mental health and associated needs through the night, combining recovery-focused engagement, strong risk awareness a...
Complex Needs Recovery Worker
Recovery • Step-Down • Community Reintegration
Recovery Worker
Work alongside adults with complex mental health and associated needs to build stability, strengthen independence and make sustainable progress within Moreways Healthcare's supported living and community services.
About the role
Moreways Healthcare supports adults who need structured, person-centred support to live safely and successfully in the community. Our services include supported living, intensive and 24-hour support, forensic and step-down placements, outreach and community-based support.
As a Recovery Worker, you will help individuals identify what matters to them, understand the barriers affecting their progress and develop practical strategies that support greater stability, confidence and independence.
The people we support may have experienced severe or enduring mental health difficulties, repeated hospital admissions, social exclusion, substance misuse, forensic involvement or long periods within highly structured environments. Some may be progressing from hospital or secure settings into supported living. Others may already be living in the community but require continued support to maintain their tenancy, wellbeing and recovery.
Your role is not to take control of a person's life. It is to work alongside them, helping them develop skills, recognise strengths, manage identified risks and make informed choices about their future.
Recovery
Support people to recognise strengths, develop coping strategies, improve confidence and work towards personally meaningful goals.
Independence
Help individuals develop practical living skills and progressively reduce unnecessary reliance on formal support where appropriate.
Community
Support sustainable community reintegration through relationships, activities, education, volunteering, employment and ordinary daily life.
Key responsibilities
- Develop respectful and professionally boundaried relationships with individuals using Moreways Healthcare services.
- Act as a key worker where allocated and coordinate agreed areas of an individual's support.
- Contribute to person-centred support plans, outcomes, reviews and risk-management arrangements.
- Work with individuals to identify strengths, aspirations, barriers and achievable recovery goals.
- Support people to develop coping strategies and recognise factors associated with deterioration or relapse.
- Promote engagement with mental health, social care and other professional services.
- Support individuals with appointments, correspondence and professional meetings where this forms part of their agreed support.
- Help people develop independent living skills including budgeting, shopping, cooking, maintaining their home and managing everyday responsibilities.
- Support individuals to understand and maintain their tenancy responsibilities.
- Encourage participation in education, volunteering, employment preparation, social activities and community opportunities.
- Support medication processes where authorised and within your training and competency.
- Recognise deterioration in mental state, changes in behaviour or increased risk and escalate appropriately.
- Respond to incidents, safeguarding concerns or crises in accordance with agreed procedures.
- Maintain accurate, timely and professionally written support records.
- Share relevant information appropriately with colleagues and external professionals.
- Contribute to reviews of progress and help identify when support can safely increase, decrease or change.
Turning support into outcomes
Recovery work should lead to measurable changes in everyday life. Support is therefore planned around meaningful outcomes rather than simply the amount of staff contact provided.
Stability
Strengthening routines, engagement and strategies that help maintain mental health and wellbeing.
Capability
Developing practical skills and confidence so individuals can manage more aspects of everyday life themselves.
Connection
Building positive relationships and meaningful participation within the local community.
Progression
Supporting movement towards greater independence and less intensive support whenever this can be achieved safely.
Who you may support
Moreways Healthcare works with adults whose needs can be varied and complex. Depending on the service, you may support individuals with:
Forensic and step-down recovery
A significant part of Moreways Healthcare's work involves supporting people whose recovery pathway includes forensic or other complex risk considerations.
Some individuals may be moving from secure or inpatient settings into supported living. Depending on the person, arrangements may include Section 37/41 conditional discharge, Section 117 aftercare, MAPPA involvement, forensic community-team oversight or other professionally agreed risk-management requirements.
Recovery in these circumstances requires a balance between positive progression and robust risk management. You may support an individual to understand and work within agreed restrictions, recognise relapse indicators, manage triggers and develop safer patterns of behaviour.
Risks may include deterioration in mental health, substance misuse, exploitation, vulnerability, self-neglect, missing-person concerns, offending-related factors or behavioural escalation.
You are expected to understand the individual's plan, recognise significant changes, maintain accurate records and escalate concerns appropriately. Clinical, legal and statutory decisions remain with the relevant professionals.
Key working and support planning
Where allocated as a key worker, you will take particular responsibility for helping coordinate an individual's agreed support outcomes.
This may include preparing for support reviews, discussing progress with the person, identifying barriers, updating relevant records and ensuring agreed actions are followed through.
Good key working is collaborative. The individual should remain actively involved in decisions about their support rather than having plans written around them without meaningful participation.
Community reintegration
For many people, successful recovery involves rebuilding an ordinary life outside formal services.
You may help individuals access education, volunteering, employment preparation, leisure activities, local amenities, faith or cultural communities, peer support and other opportunities that reduce isolation and increase social inclusion.
The aim is not simply to keep someone occupied. Community activity should support confidence, identity, relationships, routine and progression towards the life the person wants to build.
Working with professionals
Recovery Workers may work alongside a broad professional network depending on the person's circumstances.
This can include social workers, care coordinators, community mental health teams, forensic teams, psychiatrists, psychologists, occupational therapists, GPs, commissioners, probation practitioners, substance misuse services and other community organisations.
You will be expected to communicate professionally, share information lawfully and appropriately, contribute relevant observations and follow through actions agreed as part of the person's support arrangements.
What we are looking for
Experience and qualifications
Previous experience supporting adults with mental health needs, forensic histories, complex needs, learning disabilities, autism or substance misuse is desirable. Experience in supported living, community mental health, forensic services, outreach or another recovery-focused environment would be particularly relevant.
A relevant Health and Social Care qualification can be advantageous, although practical competence, values and experience are also important when considering suitability for the role.
You should be confident using digital systems for case notes, incident reporting and other service records and be able to produce clear written English suitable for professional documentation.
You will complete Moreways Healthcare's mandatory induction and training programme together with any additional learning required for the service and individuals you support.
Why join Moreways Healthcare?
- Work within specialist supported living and community services focused on genuine progression.
- Support adults with complex mental health, learning disability, autism and forensic needs.
- Develop practical experience in recovery planning, key working and positive risk management.
- Gain experience of forensic and hospital step-down pathways and community reintegration.
- Work alongside social care, mental health, forensic and other multidisciplinary professionals.
- Develop towards Senior Recovery Worker, Senior Support Worker, Lead Support Worker, Team Leader or service-management roles.
What successful recovery support looks like
Progress does not always happen quickly or in a straight line. For one person, success may mean maintaining their tenancy and avoiding hospital admission. For another, it may mean managing medication more independently, developing safer coping strategies, reducing substance misuse, reconnecting with the community or preparing to move to a less supported setting.
Good Recovery Workers recognise these differences. They remain consistent when progress is slow, challenge constructively when appropriate and keep the person's longer-term potential in view.
If you are compassionate, professionally curious, confident working with complexity and motivated by seeing people make meaningful progress, we would welcome your application to join Moreways Healthcare as a Recovery Worker.
Job Features
Recovery • Step-Down • Community Reintegration Recovery Worker Work alongside adults with complex mental health and associated needs to build stability, strengthen independence and make sustainabl...
Clinical Psychologist
Psychological Practice • Forensic Step-Down • Supported Living
Clinical Psychologist
Bring specialist psychological expertise into Moreways Healthcare's supported living and forensic step-down services, helping us understand complex presentations, strengthen psychologically informed practice and support people to make safer, sustainable progress towards greater independence.
About the role
Moreways Healthcare provides supported living and community-based support for adults with mental health needs, learning disabilities, autism, complex emotional needs and other conditions requiring structured or intensive support.
A significant element of our work involves people progressing through forensic and step-down pathways. This can include individuals moving from hospital, secure services or other highly structured environments into supported living, with the longer-term aim of achieving greater independence and sustainable community living.
As Clinical Psychologist, you will bring specialist psychological expertise into this environment. Your role will include assessment, formulation, consultation, psychologically informed intervention, staff development and contribution to complex risk and support planning.
Moreways Healthcare is not seeking to duplicate the role of an individual's treating NHS or statutory clinical team. Instead, you will help bridge specialist psychological understanding with the realities of everyday supported living, translating formulation and clinical recommendations into practical approaches that staff can apply consistently.
Understand
Develop psychologically informed understanding of complex behaviour, trauma, mental health, cognition, relationships and risk.
Formulate
Help teams move beyond labels and incidents towards coherent formulations explaining what may maintain distress, risk or disengagement.
Translate
Convert specialist psychological thinking into practical support strategies that can be used consistently in everyday living environments.
Key responsibilities
- Provide specialist psychological assessment for individuals with complex mental health, behavioural and forensic presentations.
- Develop and review psychological formulations using information from the individual, support staff, records and relevant professional sources.
- Contribute psychological understanding to individual support plans, risk-management arrangements and recovery goals.
- Undertake psychological assessment of factors associated with distress, disengagement, behavioural escalation or offending-related risk where appropriate to the role.
- Provide evidence-based psychological interventions within your competence and agreed clinical remit.
- Undertake cognitive or neuropsychological assessment where clinically indicated, appropriately commissioned and within your competence.
- Advise staff on psychologically informed approaches to engagement, emotional regulation, distress, trauma and challenging behaviour.
- Support the development of relapse-prevention and coping strategies alongside individuals and the wider professional network.
- Contribute specialist psychological perspectives to complex case reviews and multidisciplinary discussions.
- Provide consultation where there is concern about deterioration, behavioural escalation, disengagement or changing risk.
- Support positive behaviour support approaches where relevant to an individual's needs.
- Promote trauma-informed, person-centred and least-restrictive practice.
- Support staff to understand the function and context of behaviour rather than responding solely to its immediate presentation.
- Provide reflective practice, consultation or psychologically informed supervision to staff within an agreed governance framework.
- Contribute to training and professional development across Moreways Healthcare services.
- Maintain high-quality clinical documentation and appropriate professional records.
- Recognise and respond appropriately to safeguarding concerns, poor practice and significant changes in risk.
- Work within HCPC standards, professional ethics, organisational governance and the limits of your competence.
From formulation to everyday support
Psychological work within supported living has greatest value when specialist understanding changes what happens in everyday interactions.
You will therefore be expected to work collaboratively with operational teams and help translate formulation into approaches that are practical, proportionate and understandable to support staff.
Assessment
Understand psychological functioning, history, strengths, vulnerabilities and the factors affecting current presentation.
Formulation
Develop an evidence-informed understanding of how experiences, beliefs, relationships and context may interact.
Application
Translate formulation into practical engagement, support, risk-management and recovery strategies.
Review
Evaluate progress and update psychological understanding as the person's needs, risks and independence change.
Forensic mental health and step-down pathways
Some individuals supported by Moreways Healthcare have significant forensic histories or are moving from secure and inpatient settings into community-based supported living.
Depending on the individual, their pathway may include Section 37/41 conditional discharge, Section 117 aftercare, MAPPA arrangements, forensic community-team involvement or other professionally agreed risk-management requirements.
Your psychological contribution may include helping teams understand offence-related or relapse-related patterns, emotional and interpersonal triggers, cognitive vulnerabilities, trauma, substance misuse, treatment engagement and protective factors.
You will contribute to psychologically informed risk management while recognising the respective responsibilities of treating clinicians, responsible clinicians, statutory agencies and other professionals.
The aim is to support progression without losing sight of public protection, individual safety or the person's own longer-term recovery.
Consultation with support teams
A major part of this role is helping frontline teams think psychologically about complex situations. Staff may be working with people who struggle with trust, attachment, emotional regulation, interpersonal conflict, trauma, paranoia, impulsivity or repeated patterns of disengagement.
Working with the wider professional network
Moreways Healthcare works alongside external clinical, social care and criminal justice professionals according to each person's circumstances.
You may collaborate with:
Your role is to contribute Moreways Healthcare's observations and psychological expertise while supporting clear professional boundaries between provider responsibilities and statutory or treating clinical responsibilities.
Supporting recovery and independence
Psychological practice within Moreways Healthcare should ultimately support people's ability to build safer, more satisfying and more independent lives.
This may involve helping an individual understand patterns associated with relapse, develop emotional regulation strategies, strengthen motivation, improve interpersonal functioning, tolerate uncertainty, manage distress or increase confidence in everyday decision-making.
Psychological input should also help identify strengths and protective factors. Risk and diagnosis are important, but neither should become the sole description of the person.
Service development and quality
In addition to individual work, the Clinical Psychologist will have an opportunity to influence the psychological quality of our wider service model.
This may include contributing to psychologically informed policy and practice, developing staff learning resources, reviewing recurring themes across services, advising on complex referrals and helping managers identify where specialist psychological input can improve outcomes.
You may also contribute to outcome measurement, service evaluation, audit and quality-improvement activity within the scope of the role.
Essential professional requirements
Desirable experience
Experience within forensic mental health, secure services, community forensic teams, learning disability, autism, personality disorder services, rehabilitation or psychologically informed supported living would be particularly relevant.
Experience providing consultation, reflective practice, clinical supervision or staff training would also be valuable.
Knowledge of relevant mental health, social care, safeguarding and forensic frameworks — including the Mental Health Act, Mental Capacity Act and principles relevant to conditional discharge and multi-agency risk management — would be beneficial.
Why join Moreways Healthcare?
- Apply specialist psychology within real-world supported living and community environments.
- Contribute to complex mental health and forensic step-down pathways where psychological thinking can directly influence everyday outcomes.
- Help develop psychologically informed practice across frontline support teams.
- Work alongside external NHS, social care, forensic and commissioning professionals while retaining a distinct provider perspective.
- Influence formulation, staff development, positive risk management and service quality.
- Support people to move beyond diagnosis and institutional dependency towards greater autonomy and community participation.
What good psychological practice looks like here
Success in this role is not measured simply by the number of assessments completed. The psychological input should make the support around the person more coherent, understandable and effective.
A useful formulation should help staff know what to do differently. Consultation should improve consistency. Intervention should connect with real-world goals. Risk thinking should support proportionate safeguards rather than unnecessary restriction.
Most importantly, psychological expertise should contribute to better outcomes for the individual: improved stability, stronger coping skills, safer relationships, increased engagement and greater capacity for independent living.
If you are an HCPC-registered psychologist with experience of complex mental health needs and an interest in forensic recovery, psychologically informed support and community progression, we would welcome your application to join Moreways Healthcare.
Job Features
Psychological Practice • Forensic Step-Down • Supported Living Clinical Psychologist Bring specialist psychological expertise into Moreways Healthcare’s supported living and forensic step-do...
Recovery Worker
Complex Needs • Recovery • Community Reintegration
Complex Needs Recovery Worker
Work alongside adults whose mental health, behavioural, social and practical needs can interact in complex ways, helping them achieve greater stability, strengthen independence and build sustainable lives within the community.
About the role
Moreways Healthcare provides specialist supported living and community support for adults whose needs may not fit neatly within a single diagnostic or service category.
People may experience a combination of mental health difficulties, learning disability, autism, complex emotional needs, substance misuse, social isolation, difficulties sustaining a tenancy, previous offending, vulnerability or repeated periods of placement breakdown.
As a Complex Needs Recovery Worker, you will work with the whole person rather than focusing on one issue in isolation. You will help individuals understand their strengths, build practical skills, improve stability and work towards outcomes that reduce reliance on formal services wherever this can be achieved safely.
Some people may be moving from hospital, secure care, residential settings or other structured environments into supported living. Others may already live within the community but require flexible support to maintain their placement and avoid deterioration or crisis.
Stability
Help individuals establish routines, recognise triggers and develop approaches that reduce repeated crises or placement breakdown.
Capability
Build confidence and practical skills in areas such as daily living, appointments, budgeting, tenancy management and community access.
Progression
Support people to move towards greater independence and more sustainable community living rather than remaining unnecessarily dependent on intensive support.
Key responsibilities
- Build respectful and professionally boundaried relationships with individuals who may have experienced repeated service disruption or difficulty engaging with support.
- Provide key-working support where allocated and contribute to co-produced support plans and agreed outcomes.
- Help individuals identify strengths, priorities and realistic short- and longer-term goals.
- Support the development of daily living skills including cooking, shopping, budgeting and maintaining a home.
- Support tenancy-related responsibilities and help individuals understand the practical requirements of maintaining their accommodation.
- Assist with appointments, correspondence and professional meetings where this forms part of the person's support plan.
- Support engagement with mental health, social care, substance misuse and other relevant services.
- Encourage positive social networks, community participation and meaningful activity.
- Support education, volunteering or employment-related goals where appropriate.
- Help individuals recognise triggers, relapse indicators and patterns associated with deterioration or increased risk.
- Use agreed de-escalation, coping and positive behaviour-support strategies where relevant.
- Support medication processes where authorised and within training and competency.
- Recognise safeguarding concerns, vulnerability or exploitation and respond in accordance with procedures.
- Contribute to risk assessment, reviews and contingency planning within the scope of the role.
- Maintain clear, factual and timely records of support, progress, incidents and significant changes.
- Work collaboratively with colleagues and external professionals to maintain consistency and continuity of support.
Supporting the whole person
Complex needs rarely exist independently. Poor mental health can affect motivation and tenancy management. Substance misuse can increase vulnerability or relapse risk. Social isolation can worsen emotional wellbeing. Financial difficulties can increase stress and instability.
Effective support therefore requires an understanding of how different parts of a person's life interact.
Understand
Identify the combination of strengths, needs, risks, barriers and protective factors affecting the individual.
Prioritise
Work with the person to identify what needs attention now and what can be developed gradually over time.
Build
Strengthen practical skills, coping strategies, routines and community connections.
Progress
Review what is working and support movement towards greater independence where appropriate.
Complex risk, vulnerability and positive risk management
People with complex needs may experience overlapping vulnerabilities and risks. This can include deterioration in mental health, substance misuse, self-neglect, exploitation, financial abuse, missing-person concerns, behavioural escalation, offending-related risks or difficulty maintaining engagement with services.
Some individuals supported by Moreways Healthcare may also be progressing through forensic or structured step-down pathways. Depending on the person, arrangements may include Section 37/41 conditional discharge, Section 117 aftercare, MAPPA involvement, probation oversight or other professionally agreed measures.
Your role is to follow agreed plans consistently while maintaining the least restrictive approach possible. Risk management should support safe progression rather than prevent people from developing skills, confidence and independence.
You will not be expected to make decisions outside your professional remit. You will be expected to recognise significant information, document it accurately and escalate concerns appropriately.
Areas of support
Community reintegration
A central part of the role is helping people move beyond formal services and develop sustainable connections with ordinary community life.
You may support access to education, volunteering, employment preparation, leisure activities, local services, faith or cultural communities, peer support and other opportunities that are meaningful to the individual.
Community reintegration is not simply about attending activities. It is about helping a person develop confidence, identity, relationships, routine and a sense of belonging outside the support service.
Supporting tenancy and independent living
Moreways Healthcare's supported living services are people's homes. Staff therefore need to understand the difference between supporting somebody in their own tenancy and managing an institutional environment.
You may help people maintain their accommodation, understand household responsibilities, develop budgeting skills, manage appointments and build routines that reduce the likelihood of placement breakdown.
Wherever appropriate, tasks should be completed with the person rather than automatically for them. The objective is to increase capability and reduce avoidable dependency.
Working with professionals
Complex support often involves several services. Depending on the individual, you may work alongside social workers, care coordinators, community mental health teams, forensic teams, GPs, substance misuse services, commissioners, probation practitioners and other community organisations.
Good partnership working requires accurate information sharing, professional boundaries and clarity about which organisation is responsible for each part of the person's support.
You will be expected to contribute relevant observations, follow through agreed actions and escalate changes that may require professional review.
What we are looking for
Experience and development
Previous experience in supported living, mental health, complex needs, homelessness, forensic services, substance misuse, learning disability, autism or community rehabilitation would be advantageous.
Experience of key working, support planning, risk assessment, community reintegration or tenancy sustainment would also be relevant.
We value practical experience, good judgement and the ability to build respectful working relationships. A relevant Health and Social Care qualification may be beneficial but will be considered alongside experience and suitability for the role.
You will complete Moreways Healthcare's mandatory induction and training programme together with any service-specific learning required for the people you support.
Why join Moreways Healthcare?
- Work within specialist supported living and community services focused on progression rather than institutional dependency.
- Support adults whose needs span mental health, learning disability, autism, substance misuse and forensic pathways.
- Develop practical experience in key working, recovery planning, tenancy sustainment and community reintegration.
- Gain experience of positive risk management and complex multidisciplinary working.
- Help people build practical skills, stronger community connections and sustainable independence.
- Develop towards Senior Recovery Worker, Senior Support Worker, Lead Support Worker, Team Leader or management roles.
What successful complex-needs support looks like
Success can look different for every person. It may mean maintaining a tenancy after previous placement breakdowns, reducing crisis presentations, engaging more consistently with mental health support, managing money more safely, building healthier relationships or moving towards a less intensive level of support.
Progress may be gradual and setbacks can occur. A good Complex Needs Recovery Worker remains consistent, keeps expectations realistic and continues to work with the person's strengths rather than defining them by previous difficulties.
If you are practical, compassionate, professionally curious and confident working across multiple areas of need while keeping independence at the centre of support, we would welcome your application to join Moreways Healthcare as a Complex Needs Recovery Worker.
Job Features
Complex Needs • Recovery • Community Reintegration Complex Needs Recovery Worker Work alongside adults whose mental health, behavioural, social and practical needs can interact in complex ways, he...
Cleaner (Part Time)
Moreways Healthcare • Supported Living
Cleaner (Part Time)
Help us maintain clean, safe and welcoming supported living environments while respecting that our services are first and foremost the homes of the people we support.
About the role
Moreways Healthcare provides specialist supported living and community-based support for adults with mental health needs, learning disabilities, autism, complex needs and forensic or step-down support requirements.
We are looking for a reliable and conscientious Part-Time Cleaner to help maintain high standards of cleanliness, hygiene and presentation within our supported living services.
This role is important to the everyday quality of our services. A clean environment contributes to comfort, infection prevention, safety and people's overall experience of their home.
Unlike cleaning within a conventional commercial building, you will be working within people's living environments. Respect for residents' privacy, dignity, routines and personal space is therefore essential.
Clean
Maintain consistently high standards across communal and agreed service areas using appropriate cleaning methods and products.
Safe
Follow infection-prevention, COSHH, health and safety and safe-storage requirements at all times.
Respectful
Remember that supported living is someone's home and carry out your work with sensitivity, discretion and respect.
Key responsibilities
- Maintain high standards of cleanliness and presentation throughout agreed areas of Moreways Healthcare services.
- Clean communal lounges, corridors, kitchens, bathrooms and other shared areas as allocated.
- Clean offices, staff areas and other operational spaces where required.
- Vacuum, sweep and mop floors using the appropriate equipment and cleaning method.
- Dust and wipe surfaces, furniture, fixtures and fittings.
- Clean and disinfect frequently touched surfaces in accordance with appropriate hygiene procedures.
- Empty waste bins and dispose of waste safely in designated areas.
- Replenish agreed consumables such as soap, paper products and cleaning supplies.
- Clean kitchens and food-preparation surfaces in accordance with hygiene standards.
- Clean bathrooms, toilets and other sanitary areas to an appropriate standard.
- Use cleaning products safely and in accordance with manufacturer instructions and COSHH requirements.
- Ensure chemicals and cleaning equipment are stored securely and are not left accessible where this could create a risk.
- Monitor stocks of cleaning materials and advise the appropriate manager when supplies require replenishment.
- Identify and report maintenance defects, damage, hazards or environmental concerns promptly.
- Use warning signs and other precautions when cleaning floors or undertaking activities that could temporarily create a hazard.
- Follow infection-prevention procedures and use personal protective equipment where required.
- Complete relevant cleaning schedules or records accurately where these are used within the service.
- Attend required training, supervision or service meetings relevant to the role.
Working in someone's home
Moreways Healthcare's supported living properties are not institutional facilities. They are the homes of the people who live there.
This distinction matters. Residents should be treated with the same respect you would expect when working inside anybody else's home.
You should knock and seek appropriate permission before entering private areas, respect people's belongings and routines and avoid unnecessary disruption.
Cleaning of individual bedrooms, flats or other private spaces will depend on the arrangements for that particular service and resident. You should not assume that a cleaner has unrestricted access simply because the property forms part of a supported living service.
Areas you may work within
Health, safety and infection prevention
Safe cleaning practice is particularly important within environments used by several people.
You will be expected to understand and follow instructions relating to cleaning products, COSHH, infection prevention, personal protective equipment, waste disposal and safe manual handling.
You should recognise environmental hazards and report them promptly. This might include damaged flooring, leaks, broken fixtures, unsafe electrical equipment, defective furniture or other maintenance concerns noticed while carrying out your duties.
Cleaning materials must always be stored securely and in accordance with the risk arrangements of the particular service.
Working alongside residents and support teams
You will regularly work around residents and support staff, so good communication and a respectful manner are important.
Some people we support may have autism, learning disabilities, mental health needs or other conditions that affect communication, sensory processing or tolerance of noise and disruption.
Staff may therefore advise you about appropriate timings, particular sensitivities or areas requiring a specific approach. You should work cooperatively with the team while maintaining the boundaries of your own role.
You are not employed as a Support Worker and should not undertake care or support duties for which you have not been trained or authorised. If a resident requires assistance outside your role, seek support from the appropriate member of the care or support team.
What we are looking for
Experience
Previous professional cleaning experience within supported housing, social care, healthcare, hospitality, education or another environment where high standards of hygiene are important would be advantageous.
However, reliability, attention to detail, safe working practice and respect for the people whose homes you are working within are equally important.
You should be able to work independently, manage a cleaning schedule and communicate clearly with colleagues and managers.
Why join Moreways Healthcare?
- Work within welcoming supported living environments where your contribution makes a visible difference every day.
- Become part of an organisation supporting adults to live safely and independently within the community.
- Work alongside experienced service managers and support teams.
- Receive relevant induction and training for your role.
- Work in an environment where cleanliness, dignity and quality are treated as part of good support rather than an afterthought.
- Contribute directly to making our supported living homes comfortable, hygienic and pleasant places to live.
What good looks like
Good cleaning is often noticed most when it is absent. In this role, success means maintaining consistently clean and hygienic environments without unnecessarily disrupting the people who live there.
It also means noticing problems early, storing products safely, communicating concerns and understanding that quality extends beyond appearance to hygiene, safety and respect.
If you are reliable, organised, respectful and committed to maintaining excellent standards, we would welcome your application to join Moreways Healthcare as a Part-Time Cleaner.
Job Features
Moreways Healthcare • Supported Living Cleaner (Part Time) Help us maintain clean, safe and welcoming supported living environments while respecting that our services are first and foremost the home...
Service Manager
Operational Leadership • Supported Living • Quality
Service Manager
Lead one of Moreways Healthcare's supported living services with clear accountability for quality, staffing, safeguarding, operational performance and the outcomes achieved by the people we support.
About the role
Moreways Healthcare provides specialist supported living and community-based services for adults with mental health needs, learning disabilities, autism, complex emotional needs and other conditions requiring structured or intensive support.
Our work also includes forensic and step-down pathways, supporting individuals as they move from hospital, secure or more restrictive environments towards greater independence in the community.
As Service Manager, you will take operational responsibility for the quality, safety and effectiveness of the service you lead. You will provide clear direction to the staff team, maintain strong professional standards and ensure that support remains genuinely person-centred, outcome-focused and proportionate to individual needs.
This is a hands-on leadership role. You will need to understand what is happening within the service, know the people we support, recognise emerging risks, develop your staff and maintain effective relationships with commissioners and other professionals.
People
Recruit, develop and lead a capable staff team with clear expectations, accountability and professional standards.
Quality
Ensure support plans, records, safeguarding, medication processes and service systems consistently meet expected standards.
Outcomes
Keep the service focused on independence, stability, recovery and measurable progress rather than simply maintaining placements.
Partnerships
Build credible relationships with commissioners, social workers, mental health teams and other professionals involved in people's support.
Key responsibilities
- Provide visible, accountable leadership for the day-to-day operation of the supported living service.
- Ensure people receive safe, respectful and person-centred support in accordance with agreed support plans and commissioned arrangements.
- Maintain appropriate staffing levels and effective deployment across day, late and waking-night shifts.
- Manage staff performance, conduct supervision and support professional development.
- Ensure new employees receive effective induction and complete required mandatory and service-specific training.
- Monitor staff practice and address poor performance, conduct or standards promptly and appropriately.
- Ensure support plans, risk assessments, reviews and other key documents remain current and reflect actual needs.
- Maintain effective safeguarding practice and ensure concerns are recognised, escalated and documented appropriately.
- Ensure incidents are reviewed, learning is identified and agreed actions are completed.
- Oversee safe medication-support systems where these form part of the service.
- Ensure daily records, handovers and other service documentation are accurate, professional and useful.
- Lead regular reviews of people's progress and ensure staff remain focused on agreed outcomes.
- Promote independence and challenge unnecessary restrictions or dependency within support arrangements.
- Ensure the service maintains a safe, well-organised and respectful living environment.
- Coordinate effectively with the organisation's on-call arrangements and respond appropriately to operational concerns.
- Maintain constructive relationships with families and carers where appropriate.
- Represent Moreways Healthcare professionally in meetings, reviews and multidisciplinary discussions.
- Monitor performance indicators, service quality and identified improvement actions.
- Contribute to referral assessment, compatibility considerations and transition planning for new placements.
- Support occupancy, placement sustainability and appropriate service development without compromising quality or suitability.
How we expect a Moreways service to operate
A well-managed supported living service requires more than maintaining a rota and responding to incidents. The manager should create a coherent operating environment in which staff understand the purpose of the service and individuals experience consistent support across different shifts.
Assess
Understand people's current needs, risks, strengths and intended outcomes.
Plan
Ensure staffing, support plans and risk arrangements are aligned with what has actually been commissioned and assessed.
Deliver
Lead staff to provide consistent, respectful and outcome-focused support in everyday practice.
Review
Measure progress, identify emerging issues and adjust support when needs or risks change.
Governance, safeguarding and risk
Moreways Healthcare supports some individuals with significant mental health, behavioural or forensic histories. Strong service management is therefore essential to ensure that risk is understood and managed without drifting into unnecessarily restrictive practice.
Depending on the person, arrangements may include Section 37/41 conditional discharge, Section 117 aftercare, MAPPA involvement, forensic community-team oversight or other professionally agreed risk-management measures.
As Service Manager, you will ensure staff understand and consistently follow relevant support plans, relapse indicators, contingency arrangements and restrictions. You will also need to identify where plans no longer reflect current circumstances and seek review through the appropriate professional channels.
You will maintain a strong safeguarding culture in which staff recognise vulnerability, exploitation, neglect, abuse and poor practice and know how to respond.
Leading the staff team
The quality of a service depends heavily on the quality of its leadership. You will set expectations for how staff communicate, document support, respond to risk and engage with the people living in the service.
Supporting independence and progression
Moreways Healthcare's supported living services should enable people to develop rather than create unnecessary long-term dependency on staff.
You will therefore ensure that teams understand each person's intended outcomes and support people to develop practical living skills, healthier routines, stronger community connections and greater confidence.
Where an individual can safely progress towards lower levels of support, the service should actively contribute to that progression through evidence-based review rather than maintaining support at a higher level simply because it has historically been provided.
Working with commissioners and professionals
Service Managers are an important point of contact between Moreways Healthcare and the wider professional network.
Depending on the people within your service, you may work with:
You will be expected to communicate professionally, respond to requests in a timely way, provide accurate information and represent the organisation credibly during reviews, safeguarding discussions and other professional meetings.
Referral, assessment and transitions
Service Managers may contribute to the assessment of referrals and help determine whether a proposed placement can safely and appropriately meet an individual's needs.
You should consider compatibility with existing residents, staffing requirements, environmental factors, identified risks, support hours and any specialist arrangements required.
Where a placement is agreed, you will help ensure that transition planning is structured and that staff have sufficient information, training and preparation before the person moves in.
Quality assurance and continuous improvement
You will be expected to monitor the service rather than waiting for problems to be identified externally.
This includes reviewing records, support-plan quality, risk assessments, incidents, safeguarding concerns, medication processes, training compliance, environmental standards and other areas relevant to service quality.
Where improvement is required, you should develop clear actions, allocate responsibility, set timescales and confirm that changes have actually been implemented.
What we are looking for
Qualifications and knowledge
A relevant management, health and social care or mental health qualification at Level 4 or above would be desirable, together with substantial relevant management experience.
You should have a good working understanding of legislation and frameworks relevant to supported living and the people we support, including safeguarding, mental health, mental capacity, equality, housing and information governance.
Knowledge of forensic mental health, Section 37/41 pathways, Section 117 aftercare, MAPPA or Positive Behaviour Support would be particularly useful for managers working within services supporting those cohorts.
Why lead a service with Moreways Healthcare?
- Lead specialist supported living services supporting adults with varied and sometimes highly complex needs.
- Work within an organisation focused on independence, recovery, positive risk management and community progression.
- Develop strong working relationships with local authorities, mental health teams and forensic professionals.
- Influence service quality directly rather than operating at a distance from frontline delivery.
- Develop teams and service systems that translate support plans into meaningful everyday outcomes.
- Build experience relevant to broader operational, quality and senior-management progression within health and social care.
What good service management looks like
A well-managed Moreways Healthcare service should feel calm, organised and purposeful. Staff should understand what they are doing and why. Records should reflect actual support. Risks should be understood rather than merely documented. Residents should be involved in decisions about their own lives.
Commissioners and professionals should receive accurate information and have confidence that agreed actions will be followed through. Staff should know that strong performance is recognised and poor practice will be addressed.
Most importantly, the people living in the service should be able to demonstrate meaningful progress towards the outcomes that matter to them.
If you are an experienced operational leader who combines strong standards with person-centred practice, professional judgement and a commitment to helping people progress, we would welcome your application to join Moreways Healthcare as a Service Manager.
Job Features
Operational Leadership • Supported Living • Quality Service Manager Lead one of Moreways Healthcare’s supported living services with clear accountability for quality, staffing, safeguarding,...
Personal Health and Well-being Practitioners
Health • Wellbeing • Independence
Personal Health and Well-being Practitioner
Help adults supported by Moreways Healthcare strengthen their physical wellbeing, emotional health, daily routines and confidence while remaining firmly focused on independence, choice and community living.
About the role
Moreways Healthcare supports adults with mental health needs, learning disabilities, autism, complex emotional needs, dual diagnosis and other conditions that may affect wellbeing and independent living.
We also support people progressing through forensic and step-down pathways, including individuals moving from hospital or more restrictive environments into community-based supported living.
As a Personal Health and Well-being Practitioner, you will work alongside individuals to strengthen the everyday factors that contribute to good health and a sustainable life in the community.
Your work may involve healthy routines, nutrition, physical activity, appointment engagement, medication support where authorised, emotional wellbeing, sleep, social inclusion, meaningful occupation and practical independent-living skills.
This is a supportive and enabling role. Moreways Healthcare's supported living model is based on helping people develop capability and confidence rather than creating unnecessary dependency.
Physical Wellbeing
Encourage sustainable routines around nutrition, activity, sleep, appointments and general physical health.
Mental Wellbeing
Help individuals recognise changes in wellbeing, use agreed coping strategies and remain engaged with appropriate support.
Independence
Build confidence and practical skills so people can increasingly manage their own health and everyday routines.
Community
Support people to develop meaningful activity, relationships and access to ordinary community opportunities.
Key responsibilities
- Build respectful and professionally boundaried relationships with the people supported by Moreways Healthcare.
- Contribute to person-centred support planning and agreed health and wellbeing outcomes.
- Help individuals identify health and wellbeing priorities that are meaningful to them.
- Encourage healthier and more sustainable daily routines.
- Support people with meal planning, shopping and developing confidence around preparing food where this forms part of their support plan.
- Promote appropriate physical activity and community participation according to individual ability and preference.
- Support attendance at GP, dental, optometry and other healthcare appointments where agreed.
- Help individuals prepare for appointments and understand agreed follow-up actions.
- Support medication processes where this is part of the commissioned support arrangement and you are appropriately trained and assessed as competent.
- Recognise changes in physical or mental wellbeing and escalate concerns appropriately.
- Support healthy sleep routines where relevant to the person's agreed goals.
- Encourage individuals to develop their own strategies for managing stress, anxiety or emotional distress.
- Support people to access meaningful social, educational, recreational or community opportunities.
- Promote choice and involvement in decisions affecting the person's own support.
- Maintain clear, factual and timely records of relevant support, progress and concerns.
- Work constructively with colleagues and external professionals involved in the person's health and support.
A practical model of health and wellbeing
Wellbeing is broader than the absence of illness. It is affected by physical health, mental health, social connection, routine, environment, confidence and a person's sense of control over their own life.
Understand
Explore what good health and wellbeing means to the individual and identify current barriers.
Plan
Agree realistic goals that connect with the person's wider support plan and personal priorities.
Practise
Build sustainable routines and skills through practical support rather than simply giving advice.
Progress
Review what is working and gradually increase the person's own confidence and responsibility.
Recognising changes in health and wellbeing
Frontline staff can sometimes notice changes before they become obvious during a formal appointment. Reduced appetite, disrupted sleep, unusual withdrawal, increased agitation, changes in self-care or a noticeable deterioration in routine may all be relevant.
Depending on the individual, deterioration in physical health can also affect mental health and behaviour, while declining mental health may reduce engagement with appointments, medication or daily routines.
You are not expected to diagnose medical or psychiatric conditions. Your responsibility is to observe, document and communicate relevant changes and seek appropriate professional input when required.
Where urgent health concerns arise, you must follow Moreways Healthcare's escalation and emergency procedures.
Areas you may support
Promoting independence rather than dependency
The purpose of the role is not to take over responsibility for a person's health.
Wherever possible, you should help individuals develop the skills and confidence to understand appointments, make choices, plan meals, access services, maintain routines and communicate their own health concerns.
Some people will require more support than others, and that support may change over time. The important principle is that assistance should remain proportionate to assessed need and should support progression whenever this can be achieved safely.
Supporting people with complex needs
People supported by Moreways Healthcare may have several overlapping needs. For example, somebody may experience severe mental health difficulties alongside substance misuse, physical health problems, social isolation or challenges with independent living.
Others may have autism or a learning disability and need information to be communicated in a different way, or may find healthcare environments particularly stressful.
Some individuals may also have forensic histories or be progressing through Section 37/41, Section 117 or other structured step-down arrangements.
You will therefore need to adapt your approach to the person while following agreed support and risk-management arrangements.
Working with healthcare and support professionals
Depending on the individual, you may work alongside GPs, community mental health teams, social workers, care coordinators, psychiatrists, learning disability professionals, occupational therapists and other community services.
Your role is to support effective engagement and communicate relevant information within your remit. You should not present yourself as a clinician or provide advice outside your competence.
Good communication can help ensure that changes identified within everyday supported living are considered alongside the information available to external health and social care professionals.
What we are looking for
Experience and knowledge
Previous experience in supported living, mental health, learning disability, autism, health promotion, complex needs or community support would be advantageous.
Experience helping people develop healthy routines, access healthcare, maintain independence or engage with community opportunities would also be relevant.
A relevant Health and Social Care qualification may be beneficial, although experience, values, communication and practical competence will also be considered.
You will complete Moreways Healthcare's mandatory induction and training together with any additional learning required for the individuals and service in which you work.
Why join Moreways Healthcare?
- Work within specialist supported living and community services rather than an institutional care environment.
- Support adults with mental health, learning disability, autism, complex and forensic needs.
- Help people strengthen both physical and emotional wellbeing as part of their wider journey towards independence.
- Develop experience working alongside health, social care and mental health professionals.
- Build practical skills in health promotion, support planning, engagement and community inclusion.
- Develop towards Recovery Worker, Senior Support Worker, Lead Support Worker or specialist health and wellbeing roles.
What good health and wellbeing support looks like
Good support does not mean making every decision for somebody or completing every task on their behalf.
It means helping the person understand their options, develop achievable routines, recognise changes in their own wellbeing and build confidence in managing more aspects of their life.
For one person, progress may mean attending healthcare appointments more consistently. For another, it may mean learning to prepare healthier meals, becoming more physically active, reducing isolation or recognising earlier when their mental health is beginning to deteriorate.
If you are compassionate, proactive and able to turn health and wellbeing goals into practical everyday support while respecting people's choices and autonomy, we would welcome your application to join Moreways Healthcare as a Personal Health and Well-being Practitioner.
Job Features
Health • Wellbeing • Independence Personal Health and Well-being Practitioner Help adults supported by Moreways Healthcare strengthen their physical wellbeing, emotional health, daily routines and...
Bank/Relief Workers
Flexible Support • Multiple Services • Moreways Healthcare
Bank / Relief Workers
Join Moreways Healthcare's flexible staffing team and provide high-quality support across our supported living and community services when additional cover is needed.
About the role
Moreways Healthcare is looking for reliable and adaptable Bank / Relief Workers who can provide additional staffing support across our supported living and community services.
Bank staff are an important part of maintaining safe, consistent services when permanent colleagues are unavailable, staffing requirements temporarily increase or additional support is required.
Depending on your experience, training and the needs of the service, you may support adults with mental health needs, learning disabilities, autism, complex emotional needs, dual diagnosis, forensic histories or other complex support requirements.
Because you may work across different services, you will need to adapt quickly while still following the individual support plans, risk-management arrangements and working practices of the service in which you are deployed.
Flexible
Work across different services and shift types according to operational need and your availability.
Reliable
Be somebody teams can depend upon when cover is needed, including evenings, nights and weekends.
Consistent
Follow established support plans and service procedures even when the environment is unfamiliar.
Person-Centred
Adapt to each person rather than assuming that the same approach will work across different placements.
Key responsibilities
- Provide safe, respectful and person-centred support during allocated bank or relief shifts.
- Read and follow relevant support plans, risk assessments and service instructions before undertaking support.
- Support people with agreed daily living activities and practical routines.
- Promote independence rather than automatically completing tasks on behalf of individuals.
- Support community activities, appointments and meaningful engagement where required.
- Recognise changes in wellbeing, mental state, behaviour or presentation and escalate concerns appropriately.
- Support medication processes where this forms part of the role and you are trained and assessed as competent.
- Follow Positive Behaviour Support or agreed de-escalation strategies where relevant.
- Respond appropriately to safeguarding concerns, incidents or emergencies.
- Maintain confidentiality and professional boundaries.
- Complete accurate, factual and timely support notes for every shift.
- Participate in handovers and communicate relevant information to permanent staff and managers.
- Respect the fact that supported living properties are people's homes.
- Follow health and safety, fire, infection-prevention and service-specific procedures.
- Work constructively with permanent staff rather than operating separately from the established team.
- Seek guidance promptly when asked to undertake something outside your competence or when information is unclear.
Flexible shift opportunities
Bank and relief work can provide greater flexibility than a fixed rota while giving you experience across different Moreways Healthcare services.
08:00–14:00
Morning and daytime support including routines, appointments, activities and practical daily living.
14:00–22:00
Afternoon and evening support, community activity, meals, routines and preparation for the night.
22:00–08:00
Waking-night support where allocated, requiring staff to remain awake and attentive throughout the shift.
Shift availability will vary according to staffing needs. Bank status does not guarantee a fixed number of hours, and you should only accept shifts that you are able to attend reliably.
Flexibility does not mean reduced standards
Bank workers may be working in a service less frequently than permanent staff, but the same expectations around safeguarding, professional boundaries, recording, confidentiality and respectful practice still apply.
You must familiarise yourself with the relevant information before supporting an individual. You should never assume that something is safe or appropriate simply because it was acceptable in another service.
If you do not understand a support plan, medication arrangement, restriction or risk-management measure, ask the shift lead or manager before acting.
Who you may support
Forensic and complex support
Some Moreways Healthcare services support individuals with forensic histories or complex risk profiles.
Depending on the person, arrangements may include Section 37/41 conditional discharge, Section 117 aftercare, MAPPA involvement, forensic community-team input or other professionally agreed restrictions.
If deployed to one of these services, you must understand the relevant support and risk-management arrangements before beginning direct support.
Bank staff should never alter restrictions, make clinical decisions or depart from an agreed plan without appropriate authority. Significant information must be documented and escalated to the relevant manager or professional.
Working across different services
One of the advantages of bank work is the opportunity to build experience across different environments and client groups.
It also requires adaptability. One service may primarily support people with mental health needs, while another may involve autism, learning disability, forensic step-down or outreach support.
You should therefore arrive prepared to listen, read the relevant information and understand how that particular service operates rather than expecting every shift to be identical.
What we are looking for
Experience, qualifications and training
Previous experience within supported living, mental health, learning disability, autism, forensic services, outreach or another social care setting would be advantageous.
A relevant Health and Social Care qualification is welcomed but is not necessarily required for every bank opportunity. We will also consider relevant experience, values and ability to work safely within the role.
You should have appropriate literacy and digital skills to use electronic records, complete support notes and communicate professionally.
Before undertaking duties requiring specific competency — such as medication support — you must have completed the relevant training and competency assessment.
Bank workers are also expected to keep mandatory training current and complete service-specific induction where required.
Why join the Moreways Healthcare bank team?
- Choose from available shifts that fit around other commitments.
- Gain experience across specialist supported living and community services.
- Work with adults with mental health, learning disability, autism, complex and forensic needs.
- Develop practical experience in person-centred support, recovery and positive risk management.
- Build familiarity with different services and client groups across the organisation.
- Create a pathway towards permanent Support Worker, Recovery Worker, Senior Support Worker or other roles where suitable opportunities arise.
What good bank support looks like
A good bank worker does not simply arrive, complete a shift and leave. They quickly understand what is expected, communicate with the permanent team, follow the person's plan and leave accurate information for colleagues.
They bring flexibility without inconsistency and are able to join an established team without disrupting the relationships and routines that matter to the people living in the service.
If you are reliable, adaptable and committed to delivering respectful, person-centred support, we would welcome your application to join the Moreways Healthcare Bank / Relief team.
Job Features
Flexible Support • Multiple Services • Moreways Healthcare Bank / Relief Workers Join Moreways Healthcare’s flexible staffing team and provide high-quality support across our supported livin...
