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What is anti-social behaviour?
Anti-social behaviour is behaviour that causes, or is likely to cause, harassment, alarm or distress to another person.
It may include persistent excessive noise, threatening or abusive behaviour, harassment, intimidation, vandalism, criminal activity, misuse of shared areas or behaviour that seriously affects the safety and wellbeing of other people.
Everyday living noise, reasonable differences between neighbours or one-off minor disagreements may not always be considered anti-social behaviour. We will consider the circumstances of each report carefully.
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How to report anti-social behaviour
Report the behaviour to your Support Worker, Housing Officer, service manager or another member of staff as soon as possible.
Please provide as much information as you can, including what happened, where and when it happened, who was involved and whether anyone witnessed it.
You may be asked to keep a written record of repeated incidents. This can help us understand the pattern and impact of the behaviour.
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What happens after you report it?
We will listen to your concerns, consider any immediate risks and explain what may happen next.
Depending on the situation, we may speak to the people involved, review available evidence, work with partner organisations or agree an action plan with you.
The action we take will depend on the seriousness, frequency and evidence available. We will aim to respond fairly and proportionately.
Where appropriate, we may use warnings, mediation, support planning, tenancy or licence action, safeguarding procedures or referrals to other organisations.
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Emergency situations
If you or another person is in immediate danger, call the emergency services on 999.
If the situation is not an emergency but you need police assistance, contact the police using the appropriate non-emergency service.
After contacting the emergency services or police, please tell a member of Moreways Healthcare staff as soon as it is safe to do so.
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Confidentiality and your safety
We will handle your report sensitively and only share information when it is necessary to investigate the concern, protect someone from harm or meet a legal responsibility.
We will consider your safety and any concerns you have about being identified when deciding how to respond.
Anonymous reports may be considered, but limited information can sometimes make it more difficult for us to investigate or take action.
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Working together to keep people safe
We may work with local authorities, police, safeguarding teams, housing providers, health professionals or other organisations where this is appropriate and lawful.
We may also discuss practical steps with you, such as keeping a record of incidents, improving communication, accessing additional support or taking reasonable measures to increase safety.
Please continue to report further incidents or changes in the situation so that we can review the response and take further action where necessary.
Learn more about our approach to anti-social behaviour, how to report it, and what we’ll do to make sure you feel safe in your home.
Anti-social behaviour is acting in a way that causes or is likely to cause alarm or distress to one or more people not in the same household.
Anti-social behaviour and harassment can have a devastating effect on communities and individuals. It is very important that we work with everyone living in the communities where we operate to ensure that that all our residents feel safe.
The prevention and appropriate handling of anti-social behaviour is a key factor in Moreways Healthcare meeting your expectation that we provide you with safe and comfortable home environment.
