Rent and service charge

Housing service charges may cover services connected with the building or shared areas, such as cleaning, maintenance, communal utilities, fire safety equipment, security, gardening or other property-related services.

The charges that apply to you should be explained in your tenancy, licence or occupancy agreement, or in a separate service charge breakdown.

If you do not understand a charge, contact your Housing Officer, Support Worker, service manager or the relevant finance team.

Personal service charges may relate to goods or services provided specifically to you, such as personal heating, lighting, water, meals or other individual arrangements.

Some personal service charges may not be covered by Housing Benefit or Universal Credit. This will depend on your individual circumstances and the type of charge involved.

Ask your Housing Officer, Support Worker or service manager for a clear breakdown of the charges that apply to you.

The payment methods available will depend on your housing and service arrangements.

You may be able to pay online, by Direct Debit, by payment card, at an approved payment point or through another authorised method.

Use only the payment details and instructions provided by your housing provider or Moreways Healthcare service.

Contact your Housing Officer, Support Worker, service manager or the relevant finance team as soon as possible.

They can explain how to obtain replacement payment details or another approved way to make a payment.

Do not use another person’s payment card, account or payment reference.

A Direct Debit is an instruction that allows an organisation to collect an agreed payment from your bank or building society account.

Before setting it up, you should be told the payment amount, frequency and collection date.

Contact your Housing Officer, Support Worker, service manager or the relevant finance team for the correct form and payment details.

You may be eligible for Housing Benefit, Universal Credit or another form of financial support depending on your circumstances.

Moreways Healthcare cannot guarantee that you will qualify or how much support you may receive.

You may need to contact your local authority, the Department for Work and Pensions or an independent advice service.

Your Support Worker or Housing Officer may help you understand where to obtain further advice.

If you have no recourse to public funds, your access to benefits and some forms of housing assistance may be restricted.

Speak to your Support Worker, Housing Officer or service manager as early as possible if this applies to you or your circumstances change.

You may also need specialist immigration, housing or welfare advice from an appropriately qualified organisation.

Tell your Housing Officer, Support Worker or service manager as soon as possible.

You should also report relevant changes to the organisation responsible for your benefits or financial support.

Acting early may help prevent missed payments, incorrect benefit payments or growing arrears.

If your full rent is not paid, arrears may build up on your account.

Rent arrears may affect your accommodation and could lead to further action under your tenancy, licence or occupancy agreement.

Contact your Housing Officer, Support Worker, service manager or the relevant finance team as soon as possible.

They can discuss the amount owed, check whether any payment is missing and explain whether a payment arrangement or specialist advice may be appropriate.

Any formal action must follow the terms of your agreement and the applicable legal process. You should seek independent housing or legal advice if you receive a formal notice.