Community and neighbourhoods

Everyone should be able to enjoy their home and neighbourhood safely and peacefully.

We ask you to treat neighbours, staff, visitors and other members of the community with respect.

Please be considerate about noise, visitors, rubbish, parking and any behaviour that could disturb or worry other people.

You should also follow the relevant conditions in your tenancy, licence, occupancy or support agreement.

Shared and communal areas should be kept clean, safe and welcoming for everyone who uses them.

Please keep corridors, entrances and fire exits clear. Use the correct bins and do not leave personal belongings in shared walkways.

Tell a member of staff if you notice damage, hazards, rubbish, blocked access or another problem in a communal area.

Where shared facilities are provided, please use them responsibly and leave them ready for the next person.

Please keep noise at a reasonable level, particularly during the evening and at night.

You are responsible for the behaviour of people who visit you. Visitors should respect other residents, staff, neighbours and the property.

Visitor arrangements may differ between services. Speak to your Support Worker or service manager if you are unsure about the rules that apply to your home.

Parking arrangements will depend on the property, local restrictions and any rules set by the landlord or housing provider.

Vehicles should not block entrances, emergency access, pavements, neighbouring properties or designated parking spaces.

If you are unsure where you or your visitors may park, speak to your Housing Officer, Support Worker or service manager.

Moreways Healthcare cannot guarantee the availability of a parking space unless this is specifically included in your accommodation arrangements.

Responsibility for gardens, grounds, paths, lighting and other external areas may depend on the property and housing arrangements.

Report damage, overgrown areas, unsafe paths, broken external lighting or other concerns to a member of staff.

Staff can help identify the responsible landlord, housing provider, contractor or local service.

If you are experiencing a problem with a neighbour or within your local area, speak to a member of staff as early as possible.

We will listen to your concerns and help you consider the safest and most appropriate next steps.

Depending on the situation, this may include helping you communicate calmly, keeping a record of incidents, contacting the housing provider or working with another relevant organisation.

If the behaviour may be anti-social, threatening or unsafe, follow the reporting information provided on our Anti-social behaviour page.

Tell your Support Worker, service manager or another member of staff if something is making you feel unsafe or is affecting your ability to enjoy your home.

If you or another person is in immediate danger, call the emergency services on 999.

For a non-emergency police matter, use the appropriate non-emergency police reporting service.

Please tell Moreways Healthcare staff about the incident as soon as it is safe to do so, so that we can consider what additional support may be needed.

Taking part in community activities can help you build confidence, develop skills and meet other people.

Opportunities may include local groups, education, volunteering, employment support, leisure activities, faith groups or community events.

Speak to your Support Worker or service manager about your interests and any goals you would like to work towards.