Digital Care
residents hub
careers
Care Coordination • Risk Assessment • Supported Living
Care Coordinator And Risk Assessment Officer
Take a central role in coordinating person-centred support, reviewing complex risk and maintaining high-quality care documentation at St John’s House, Moreways Healthcare’s specialist supported living service in Bishop’s Stortford.
About the role
Moreways Healthcare is seeking an experienced and highly organised Care Coordinator and Risk Assessment Officer to join the team at St John’s House in Bishop’s Stortford.
St John’s House is a specialist supported living service for adults who may have significant mental health needs, learning disabilities, autism, complex emotional needs, forensic histories or other support requirements that require structured and carefully coordinated planning.
The post sits between frontline service delivery, quality assurance and professional coordination. You will help ensure that the support delivered within the service reflects current assessed needs, identified risks, agreed outcomes and information received from the wider multidisciplinary network.
You will have particular responsibility for supporting the quality and consistency of support plans, risk assessments, review documentation and associated professional records.
You will also play an important role in ensuring that changes in need or risk are identified early and translated into appropriate action rather than remaining buried within daily notes or informal staff discussions.
Coordinate
Bring together information from residents, staff, commissioners and external professionals so support remains coherent and current.
Assess
Identify and review risks systematically, considering both vulnerabilities and protective factors.
Review
Ensure support arrangements evolve when needs, abilities, behaviours or professional recommendations change.
Assure
Maintain strong documentation standards and help ensure frontline practice reflects what has actually been agreed.
Key responsibilities
- Coordinate person-centred support planning for residents at St John’s House.
- Ensure support plans clearly describe current needs, strengths, preferences, outcomes and required staff interventions.
- Develop, review and update risk assessments in response to new information or changing circumstances.
- Ensure risk assessments are specific to the individual rather than relying on generic wording or historic assumptions.
- Identify early warning signs, triggers, vulnerabilities and protective factors relevant to each person’s support.
- Coordinate planned reviews and ensure agreed actions are completed within appropriate timescales.
- Prepare professional information for multidisciplinary reviews, commissioner meetings and other formal discussions.
- Attend or contribute to care and support reviews where required.
- Liaise with social workers, care coordinators, mental health professionals and commissioners regarding changes in support needs.
- Ensure significant information received from external professionals is reflected appropriately within service documentation.
- Review daily records, incidents and other operational information for evidence of emerging patterns or changes in risk.
- Escalate significant deterioration, safeguarding concerns or increased risk through the appropriate channels.
- Support managers and frontline staff to understand new or revised risk-management arrangements.
- Help ensure agreed professional restrictions and safeguards are implemented consistently.
- Promote positive risk-taking and least-restrictive practice rather than risk avoidance.
- Contribute to transition planning for new admissions and people progressing to less intensive support.
- Support referral assessments by reviewing information relating to needs, compatibility and risk where required.
- Maintain accurate, confidential and professionally written records.
- Undertake quality checks on support plans, risk assessments and related documentation.
- Identify areas where documentation does not correspond with actual frontline practice and support corrective action.
The coordination cycle
Good care coordination requires information to move continuously between assessment, frontline practice and professional review.
Understand
Gather information about current strengths, needs, risks, preferences and professional expectations.
Plan
Translate assessment into clear support actions, outcomes, risk controls and contingency arrangements.
Monitor
Review daily information, incidents, progress and feedback for evidence that the plan remains effective.
Review
Update documentation and professional arrangements when evidence shows that needs or risk have changed.
Risk assessment is more than completing a form
The Risk Assessment Officer element of this role requires strong analytical thinking and professional curiosity.
A risk assessment should explain what the risk is, when it is more likely to arise, what early warning signs may be present, what protective factors exist and what staff should actually do in response.
You will be expected to distinguish historic information from current risk and to recognise when repeated incidents or apparently minor changes may indicate a developing pattern.
Equally, risk should not be used to justify unnecessary restrictions. Moreways Healthcare expects support to remain proportionate, person-centred and as least restrictive as reasonably possible.
Areas of risk you may coordinate
Forensic and complex mental health coordination
Some residents may have forensic histories or be subject to formal arrangements that require particularly careful coordination.
Depending on the individual, this may include Section 37/41 conditional discharge, Section 117 aftercare, MAPPA involvement, forensic community mental health oversight or other professionally agreed conditions and restrictions.
You will ensure relevant information is clearly reflected within the provider’s support and risk documentation and understood by the staff who need to implement it.
Where arrangements originate from external statutory or clinical professionals, you should not amend them independently. Any concern that an arrangement is no longer appropriate should be escalated for professional review.
Care and support planning
High-quality support plans should describe the person rather than simply list tasks for staff.
You will help ensure plans reflect the individual’s strengths, communication preferences, mental health, daily routines, community goals, identified support needs and the outcomes they are working towards.
The plan should also be sufficiently practical that a member of staff who knows the person less well can understand what good support looks like.
Where a person becomes more independent, this should be recognised within the plan rather than leaving outdated levels of staff intervention in place indefinitely.
Incident analysis and emerging patterns
Individual incidents should not always be considered in isolation.
Part of the role will involve reviewing incidents, daily records and other information to identify recurring themes, changes in frequency or possible links between events.
A pattern of poor sleep, missed appointments, increased isolation or minor behavioural changes may sometimes be more significant than any single event.
Where patterns are identified, you will support the manager and professional network to determine whether support plans, risk assessments or other arrangements require review.
Working with the St John’s House team
This role works closely with the Service Manager and frontline support team at St John’s House.
You will help staff understand why particular support and risk-management measures are in place and support them to apply those arrangements consistently.
Where documentation is technically correct but staff practice does not reflect it, the role requires more than simply updating paperwork. You will need to help identify the gap and support the manager to address it through communication, guidance, supervision or training.
Professional liaison
Effective coordination requires strong relationships with the wider professional network.
You will be expected to communicate clearly and professionally, provide accurate information and follow through actions agreed during reviews or professional meetings.
Referrals and transitions
The role may also support the assessment and planning of new referrals to St John’s House.
This may include reviewing referral documentation, identifying information gaps, summarising support needs, highlighting risks and considering whether the available service model can meet the person’s needs safely.
Where a placement is accepted, you may contribute to transition planning to ensure the staff team has sufficient information and that appropriate documentation is in place before or shortly after admission.
You may also support move-on planning where a resident is ready for a less intensive setting.
What we are looking for
Experience and qualifications
Previous experience within mental health, supported living, forensic services, learning disability, autism, complex needs, social care coordination or another relevant environment would be highly desirable.
Experience writing or reviewing support plans, risk assessments, safeguarding documentation, professional reports or multidisciplinary review information would be particularly relevant.
A relevant Health and Social Care, Mental Health, Psychology, Social Work, Criminology or similar qualification would be advantageous, although substantial relevant experience will also be considered.
Knowledge of the Mental Health Act, Mental Capacity Act, safeguarding, Section 117 aftercare and principles of least-restrictive practice would be beneficial.
Experience or knowledge of Section 37/41 conditional discharge, forensic risk management and MAPPA would be particularly useful when coordinating support for residents with forensic histories.
Why join Moreways Healthcare?
- Take a specialist coordination role within St John’s House rather than a generic administrative post.
- Work closely with adults with mental health, learning disability, autism, complex and forensic support needs.
- Develop advanced experience in risk assessment, care planning and multidisciplinary coordination.
- Work alongside social workers, commissioners, mental health professionals and forensic teams.
- Help translate complex professional information into practical frontline support.
- Contribute directly to service quality, safer transitions and better individual outcomes.
- Develop experience relevant to quality, safeguarding, assessment, service management and senior operational roles.
What excellent coordination looks like
Excellent coordination means that there is a clear relationship between what professionals have assessed, what support documents say and what staff actually do.
It means changes are identified before outdated plans become accepted practice. Risks are understood in context. Residents remain involved in decisions about their own support. Professional actions are tracked rather than forgotten after meetings.
Most importantly, good coordination helps the person progress safely because the support around them remains organised, evidence-based and responsive to change.
Safeguarding and safer recruitment
Moreways Healthcare is committed to safeguarding adults who use our services and expects all employees to share that responsibility.
Appointment will be subject to appropriate safer-recruitment checks, which may include an Enhanced DBS check, references, employment history, identity and right-to-work verification and other checks relevant to the role.
Moreways Healthcare is an equal opportunities employer and welcomes applications from candidates with the skills, judgement and professional values required for the position.
If you have strong assessment skills, excellent professional writing, sound judgement and experience coordinating support for adults with complex mental health or related needs, we would welcome your application to join St John’s House as Care Coordinator and Risk Assessment Officer.
