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Specialist Supported Living
Night Engagement Worker
Provide active, calm and person-centred waking-night support to adults living within Moreways Healthcare’s specialist supported living services, helping people remain safe, settled and as independent as possible throughout the night.
22:00–08:00
About the role
Moreways Healthcare provides specialist supported living and community support to adults with a range of needs, including mental health needs, learning disabilities, autism, complex emotional needs and dual diagnosis.
We also support individuals progressing through forensic and step-down pathways, including people moving from hospital or more restrictive environments into community-based living. Some individuals may be subject to arrangements such as Section 37/41 conditional discharge, Section 117 aftercare, MAPPA involvement or other professionally agreed risk-management requirements.
As a Night Engagement Worker, you will provide waking-night support across Moreways Healthcare services. Your role is to maintain a safe and settled environment, remain available when residents need support, identify changes in wellbeing or presentation, complete accurate records and provide clear handovers to the incoming day team.
This is an active waking-night position. You are expected to remain awake, attentive and professionally accountable throughout the shift.
Safety & Stability
Follow agreed support plans and risk-management arrangements while helping maintain a calm and predictable overnight environment.
Meaningful Engagement
Provide respectful reassurance and practical support when somebody is awake, anxious, distressed or requires assistance.
Continuity
Record significant events accurately and ensure relevant information is clearly handed over to the next shift.
Key responsibilities
- Provide active waking-night support from 22:00 to 08:00.
- Follow individual support plans, risk assessments and agreed night-time arrangements.
- Maintain a calm, respectful and safe environment throughout the service.
- Respond appropriately to residents who are anxious, distressed, unsettled or unable to sleep.
- Observe changes in mood, behaviour, sleep pattern, mental state or physical wellbeing.
- Recognise early indicators of deterioration or increased risk and escalate concerns promptly.
- Undertake agreed checks and observations where these form part of the individual’s support plan.
- Support medication processes where authorised and within your training and competency.
- Support agreed daily living tasks where these arise during the night.
- Respond appropriately to incidents, safeguarding concerns and emergencies.
- Complete accurate daily notes, incident records and other required documentation.
- Provide clear, concise and relevant handovers to the incoming day team.
- Maintain appropriate professional boundaries and confidentiality.
- Contribute to the cleanliness, security and general safety of the service.
Who you may support
Our services are designed around the individual rather than a single diagnosis. Depending on your placement, you may support people with:
Night-time risk awareness
Night-time support requires good observation and sound professional judgement. Changes in sleep, mood, behaviour, engagement or routine can sometimes be early indicators that a person is becoming less settled or that their mental health is deteriorating.
Depending on the individual, risk-management arrangements may relate to relapse in mental health, substance misuse, vulnerability, exploitation, self-neglect, missing-person concerns, behavioural escalation, offending-related risks or compliance with specific community arrangements.
Some individuals supported by Moreways Healthcare may be progressing through forensic pathways and may be subject to Section 37/41 conditional discharge, Section 117 aftercare, MAPPA oversight or other agreed restrictions.
You will not be expected to make clinical or legal decisions outside your role. You will be expected to understand the support plan, recognise relevant changes, document them accurately and escalate concerns to the appropriate manager or professional.
Supporting independence
Moreways Healthcare’s approach is based on enabling people to live ordinary lives in the community with the least restrictive support that can safely meet their needs.
Night-time support should therefore avoid creating unnecessary dependency. Where appropriate, you will encourage residents to use their own coping strategies, maintain established routines and make choices for themselves while remaining available when support is genuinely required.
The aim is to balance safety with autonomy, recognising that positive risk-taking and increasing independence are important parts of recovery and progression.
Communication and record keeping
Waking-night staff provide important continuity between one day and the next. Accurate records and high-quality handovers are therefore a key part of the role.
You may need to communicate relevant information to colleagues, on-call managers and, where appropriate, social workers, care coordinators, community mental health teams, forensic teams or other professionals involved in an individual’s support.
Records should be objective, factual, timely and sufficiently detailed to explain significant changes or events without judgemental or inappropriate language.
What we are looking for
Experience and training
Previous experience within supported living, mental health, learning disability, autism, forensic services, outreach or another complex-needs environment is desirable.
We may also consider applicants with relevant transferable experience who demonstrate maturity, reliability, strong communication and the right values for specialist support work.
You will be required to complete Moreways Healthcare’s mandatory induction and training programme, together with any service-specific training relevant to the people you support.
Why join Moreways Healthcare?
- Work within specialist supported living and community services.
- Support adults with mental health, learning disability, autism, complex and forensic needs.
- Develop practical experience in recovery-focused support and positive risk management.
- Gain experience working alongside social care, mental health and forensic professionals.
- Develop your understanding of complex support planning, risk management and professional documentation.
- Build experience that can support progression into Recovery Worker, Senior Support Worker, Lead Support Worker and service leadership roles.
What good night support looks like
A successful night is not simply one in which nothing happens. It is one in which residents feel safe, their choices and routines are respected, emerging concerns are recognised early and proportionate action is taken when required.
Good night support also means that the day team arrives with a clear understanding of anything significant that occurred overnight, allowing consistent support to continue without unnecessary disruption.
If you are observant, compassionate, professionally responsible and committed to helping people achieve greater stability and independence, we would welcome your application to join Moreways Healthcare.
