Patients and visitors

We want you to feel welcome from the moment you arrive

Care without compromise

As our patient or visitor, we'll do everything we can to make your time with us as comfortable as possible. From the moment you arrive at one of our award-winning facilities, our friendly, expert teams are by your side. We are dedicated to caring for you like family and making you feel welcome.

Taking care of you

Becoming a patient

Find out how to access care at one of our facilities, including getting a referral from your GP and making an appointment to see one of our world-class consultants

How to become our patient

Patient registration

Once you have an appointment scheduled with us, some of our facilities offer the option to pre-register online to save time on the day. If the facility you are attending offers pre-registration you will receive guidance on how to pre-register and a link to your online registration form.

Your visit

Whether you're coming in for a consultation, a routine diagnostic test or inpatient surgery, we'll let you know what to expect and how to prepare

More about your visit

Paying for treatment

Find out how to pay for your private healthcare whether you have medical insurance or you're funding your own treatment

More about making payments

Need to know

Your child’s stay

Find out more about what you and your child can expect from your stay with us, from child-friendly rooms to participating in your child’s care.

More about your child’s stay

Visiting hours

Most of our hospitals offer flexible visiting hours for you to spend time with your loved ones. Visit our hospital pages for contact information and details.

See our hospitals

International patients

If you’re travelling from abroad for care at one of our hospitals, our dedicated international team will support you throughout your time with us.

Find out more

Getting a second opinion

If you have been diagnosed with cancer, whether or not you have started treatment, a second opinion can give you reassurance and peace of mind.

Our second opinion service is led by expert consultants. They will provide a comprehensive review of your current and past medical history, to identify the best treatment options for you. This review may identify new treatment options or simply confirm you are already receiving the best treatment. Either way it can help you make an informed decision about what is best for you.

Find out more

Patient stories

Jude's SDR surgery

Jude’s parents tell the story of his specialised SDR treatment for cerebral palsy
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Jude's SDR surgery

Susan’s cancer treatment

Read about Susan’s cancer treatment at The Christie Clinic
Read More

Susan’s cancer treatment

Moaza’s miracle baby

A world breakthrough for a Portland hospital mother
Read More

Moaza’s miracle baby

Ava's cochlear implant surgery

Parents Lauren and Chris share Ava’s story
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Ava's cochlear implant surgery