Digital Care
residents hub
careers
Accessing Support
Finding the right support starts with understanding where you are now — and where you want to get to. You may already know that supported living is right for you, or you may simply know that something needs to change. You do not need to understand every service model before speaking to us. We can help you make sense of the options, understand what matters most and identify the next appropriate step.
Your Support
You do not need to know the answer before you contact us
Adult social care can come with a lot of terminology: supported living, outreach, step-down, community support, forensic pathways, 1:1 support and many other descriptions. Those labels can be useful to professionals, but they should not become a barrier to somebody finding the right help.
What matters first is understanding the person: their strengths, preferences, current difficulties, safety, daily life, relationships, health, community, existing support and hopes for the future. The support model should follow from that understanding.
Four pages to help you understand the journey
These pages are designed around the experience of receiving support. Professional referral processes remain in our separate Referrals section.
Finding The Right Support
Explore which type and level of Moreways support may suit your circumstances — from supported living and specialist pathways to community-based support and greater independence.
Your Support Journey
Understand what support can look like once it becomes part of your life: getting to know you, support planning, settling in, reviews, goals and adapting support over time.
Moving To Moreways
See how a planned transition can work when moving from hospital, another placement, a family home or a more intensive setting into a Moreways service.
Preparing For Greater Independence
Learn how support can help build confidence, skills, routines and community participation — and how support may adapt as your independence develops.
Tell us the situation — not the service name
You do not need to diagnose the support model yourself. Different starting points can lead to different Moreways pathways.
Think in real-life questions
The right route is easier to identify when we begin with what is actually happening in someone’s life rather than forcing needs into a service label too early.
The right amount of support is not always the same amount forever
Needs can increase, reduce or simply change shape. A good support model should be responsive rather than assuming that everybody follows the same pathway.
A flexible continuum
Support can move in either direction depending on wellbeing, risk, skills, circumstances and personal goals.
Support should connect to the life you want to live
The purpose of support is not simply to fill hours. It should help create meaningful outcomes in the areas of life that matter to the individual.
Home
Independence
Safety
Relationships
Wellbeing
Community
Future Goals
Looking for support for yourself — or helping someone else?
The information you need may be different depending on your role, but the person receiving support remains at the centre.
If You’re Looking For Support
You may be thinking about where you want to live, what you want help with, what you would like to do more independently or what needs to feel different from your current situation.
- You can ask questions without committing to a placement.
- You can tell us what matters to you in ordinary language.
- Your preferences, routines and goals matter alongside assessed needs.
- Support should make sense in your everyday life, not only on paper.
If You’re Helping Someone
Families, advocates, carers and professionals often hold important information, but support should still be built around the person rather than around everybody else.
- Share what has worked and what has not.
- Help us understand communication, history and important relationships.
- Raise worries early rather than waiting for crisis.
- Where appropriate, stay involved in reviews and transition planning.
People can come to Moreways from very different places
There is no single route into supported living or community support. The transition needs to reflect the person’s current environment and what will be different next.
Use the page that answers your next question
You can explore these pages in any order. Each one focuses on a different stage of accessing and living with support.
Looking to make or discuss a referral?
The Accessing Support pages explain the person’s journey. If you are a social worker, commissioner, clinician, brokerage professional or another practitioner looking to refer someone, our separate Referrals section contains the professional referral and assessment pathway.
You can start with a conversation
You do not need to have every answer before getting in touch. Tell us what is happening now, what kind of change you are looking for and who is currently involved. We can help identify the most appropriate next step and direct professional referrals through the correct pathway.
