Collaborative care coordination

Case Management

Moreways Healthcare works alongside Local Authorities, NHS services, Integrated Care Boards, commissioners, housing providers and multidisciplinary teams to coordinate high-quality, person-centred support for adults with complex mental health needs, autism, learning disabilities and forensic backgrounds.

Working together

Coordinated support that delivers better outcomes

Successful support relies on effective communication, shared objectives and coordinated decision-making. Our case management approach places the individual at the centre of every discussion whilst ensuring professionals remain connected throughout the support journey.

From referral through assessment, transition, ongoing support and move-on planning, we maintain regular communication with commissioners, clinicians, social workers, housing providers, families and advocates to ensure support remains responsive, accountable and outcome-focused.

Collaborative Working

We actively coordinate with multidisciplinary professionals to ensure information is shared appropriately, risks are managed effectively and everyone involved works towards clearly defined outcomes.

Person-Centred Coordination

Every decision begins with the individual. Our teams ensure care planning reflects personal goals, strengths, preferences and assessed needs whilst promoting independence wherever possible.

Outcome Monitoring

Progress is regularly reviewed through structured reporting, multidisciplinary meetings and ongoing evaluation to ensure support remains effective and responsive to changing needs.

Who we work with

Integrated partnership working

Effective case management relies on strong relationships across health, social care, housing and criminal justice services. We work collaboratively to ensure every person receives coordinated, consistent and well-managed support.

Local Authorities

Working alongside commissioning teams, social workers and care management teams throughout each placement.

NHS Services

Close collaboration with Community Mental Health Teams, clinicians, psychologists, CPNs and wider healthcare professionals.

Families & Advocates

Encouraging meaningful involvement wherever appropriate whilst respecting the wishes, rights and choices of the individual.

Our approach

Our Case Management Process

Every referral follows a structured pathway designed to ensure effective communication, safe transitions and coordinated support throughout the individual’s journey.

01

Referral

Reviewing assessments, risks, support needs and compatibility.

02

Assessment

Working with professionals to develop an individual support pathway.

03

Implementation

Coordinating support, housing, health services and community integration.

04

Review

Regular MDT meetings, outcome monitoring and support reviews.

05

Progression

Planning for increased independence, move-on opportunities and positive outcomes.

Communication

Reporting & Collaboration

We understand the importance of accurate reporting and timely communication. Our teams maintain regular contact with commissioners, clinicians, care coordinators and other professionals to ensure everyone involved has access to relevant information supporting informed decision-making.

Regular communication includes:

  • Outcome monitoring and progress updates
  • Risk management reviews
  • Incident reporting where required
  • Multi-disciplinary meetings
  • Support plan reviews
  • Commissioner liaison
  • Family communication where appropriate
  • Preparation for future transitions

Frequently asked questions

Case Management FAQs

We work collaboratively with Local Authorities, NHS services, Integrated Care Boards, social workers, clinicians, probation services, housing providers, advocates, families and other professionals involved in supporting the individual.

Support plans are reviewed regularly and whenever there is a significant change in needs, risks, goals or circumstances. Reviews are completed collaboratively with the individual and relevant professionals.

Yes. Our managers regularly participate in MDT meetings, Care Programme Approach reviews, professionals’ meetings and other multi-agency discussions where appropriate.

We provide structured updates, review information, incident reporting where appropriate and maintain regular communication to ensure commissioners remain informed about progress, outcomes and any significant changes.

Looking for a collaborative support provider?

Our experienced teams work alongside professionals, families and commissioners to deliver coordinated, person-centred support focused on long-term positive outcomes.