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Commitment to Quality / Quality Checkers
Quality Checkers
Who better to judge the quality of our services than the people who live with them every day? Our Quality Checkers are people we support, trained to formally review our services and help us improve.
What It Is
Experts by experience, leading the way
Our Quality Checkers programme is co-production in action. People we support apply, receive training, and then carry out real quality audits within our services — visiting, talking to others and reporting back on what they find.
Their insight is honest, powerful and rooted in lived experience — and it makes a genuine difference to how we improve.
Our Quality Checkers:
- Are people we support, with lived experience
- Apply and receive dedicated training
- Carry out formal audits within services
- Speak directly with other people we support
- Report findings that shape real improvement
How It Works
From training to real change
1
Apply & Train
People we support apply and complete training to become Quality Checkers.
2
Visit Services
They visit services to see day-to-day support first-hand.
3
Talk & Listen
They speak with people we support about their real experiences.
4
Report & Improve
They report findings and recommendations that drive improvement.
Why It Matters
The power of lived experience
Real Experts
Nobody understands our services better than the people who use them.
Honest Insight
Feedback that is open, meaningful and impossible to get any other way.
Empowerment
A real role, new skills and a genuine voice in how services are run.
Get Involved
Become a Quality Checker.
If you’re someone we support and you’d like to help shape and check our services, we’d love to hear from you.
