Feedback and Suggestions

Help Us Improve

Your Voice Helps Shape Better Support

Share your experience, recognise good practice or suggest an improvement. Every response helps us strengthen our services, communication and support across Moreways Healthcare.

Share Your Experience

We welcome views from people we support, families, professionals, commissioners, employees and visitors. Sharing your experience helps us understand what matters most and identify where our services can improve.

Recognise Good Practice

Tell us when a staff member or service has made a positive difference. Your compliment helps us recognise great work, celebrate good practice and encourage consistently high standards across Moreways Healthcare.

Help Us Improve

Share ideas that could strengthen our support, communication, environments or working practices. Your suggestions help us improve quality, safety and the overall experience of people using our services each day.

We Want To Hear From You

At Moreways Healthcare, listening to feedback is an important part of how we monitor quality and improve our services. We want people to feel confident sharing their views and to know that their comments will be considered respectfully.

You may use this form to tell us about a positive experience, recognise a member of staff, suggest an improvement or comment on any aspect of our organisation. This could include communication, support arrangements, activities, appointments, community access, property matters, staff conduct or your general experience of working with Moreways Healthcare.

Please provide enough detail for us to understand your feedback. Where you would like a response, include accurate contact information so that the appropriate team can contact you.

What You Can Tell Us About

  • Something a staff member or service has done particularly well
  • An idea that could improve support or communication
  • Your experience of visiting or working with one of our services
  • Activities, appointments, community access or daily support
  • Our website, information, referral process or professional communication
  • Any other suggestion that could improve the experience of the people we support

What Happens Next?

  • Your submission will be reviewed by the appropriate Moreways Healthcare team
  • Compliments may be shared with the relevant staff member or service
  • Suggestions may contribute to service reviews and improvement planning
  • We may contact you where further information is required
  • Relevant themes may be considered through our quality assurance arrangements
  • Your information will be handled in accordance with our privacy responsibilities

Complaints, Safeguarding And Urgent Matters

This form is intended for feedback and suggestions. If you wish to make a formal complaint, report a safeguarding concern or raise an urgent operational matter, please use the appropriate details on our Contact Us page. If there is an immediate danger to life or safety, call 999.

Submit Your Feedback

Complete the form below and select the option that best describes your message. Fields marked as required must be completed before the form can be submitted.





    Privacy And Confidentiality

    Please avoid including unnecessary medical, safeguarding or other sensitive personal information in your submission. Information provided through this form will be used to review and respond to your feedback and will be handled in accordance with Moreways Healthcare’s privacy and information-governance responsibilities.