Report a repair

Keeping Your Home Safe, Comfortable and Well Maintained

At Moreways Healthcare, we want everyone living in our supported living services to feel safe, comfortable and supported in their home.
If something in your accommodation needs repairing, please let us know as soon as possible. Reporting repairs promptly helps us maintain safe environments and reduce the risk of further damage or disruption.
If you are unsure whether something needs reporting, a member of our team will be happy to help.

Emergency Repairs
At Moreways Healthcare, the safety and wellbeing of the people we support is our highest priority.
Emergency repairs are issues that present an immediate risk to health, safety, security, or property and require urgent attention.
An emergency repair may include:
- A dangerous electrical fault
- A gas leak or suspected gas leak
- A major water leak or flooding
- Structural damage that makes the property unsafe
- A broken external door or window that compromises security
- Loss of essential services such as electricity, water or heating
- Fire safety concerns
If there is an immediate risk to life, please call 03308080393 first.
Access to Your Property

In order to carry out repairs, inspections and essential safety checks, authorised maintenance personnel or approved contractors may require access to your accommodation.
All staff and contractors attending your property will carry appropriate identification. We encourage residents to check identification before allowing access.
Where possible, appointments will be arranged in advance and residents will be supported throughout the process by the Moreways Healthcare team.
If you are unsure about the identity of anyone requesting access to your home, please contact us before allowing entry.
Contact Information

Customer Repair Request Form

If you need to report a repair or maintenance issue within your supported living accommodation, please complete our repair request form or contact a member of the Moreways Healthcare team for assistance.
Our team can help with:

Property repairs and maintenance
Heating, plumbing and electrical issues
Health and safety concerns
Communal area maintenance
Security-related issues
Property damage and repairs
General accommodation enquiries

We understand that some individuals may require support when reporting repairs. Our staff can assist residents with completing forms, communicating concerns and arranging repair appointments where needed.

Contact Centre and Repair Service Hours

Our team is committed to ensuring residents can access support and report repair concerns whenever assistance is needed.

Monday to Friday

During these hours, residents, family members and professionals can contact our team regarding:

Repair requests
Property maintenance enquiries
Accommodation-related concerns
Health and safety issues
General support enquiries

Evenings, Weekends and Bank Holidays

An out-of-hours service is available for emergency repair issues that cannot safely wait until the next working day.

This service is intended for urgent situations involving:

Immediate health and safety risks
Significant property damage
Security concerns
Loss of essential utilities

If you experience an emergency repair issue outside normal service hours, please contact our out-of-hours team as soon as possible.

If there is an immediate danger to life or a serious emergency, always call 03308080393 before contacting Moreways Healthcare.

We are committed to maintaining safe, secure and well-maintained supported living environments for all residents.